Sayantan Bhowmik
Business Analyst
Kolkata
Summary
Research domain Quality Analyst with 3+ years’ experience in client facing roles supporting clients in agile way using different CRM tools, call handling and documentation via calls and emails, excellent at juggling multiple tasks and working under pressure. Industry experience includes Online Shopping, Search Engine & Digital Music Streaming.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Analyst
CM Ops Dell, S.P. Software
Bangalore
10.2020 - 12.2021
- Serving as a primary point of contact for on-demand support queries via chat and email
- Create, proofread, and publish content that’s used on websites for Dell across the globe
- Making sure all content that’s produced within the team to highlight any inaccuracies in information or amend spelling and grammatical errors before the content is publishe
- Made sure all content – from images to videos and from articles to multimedia files – that you can see on Dell sites are fit for general public consumption
- Content management, including the upkeep of libraries, quality assurance and review and removal for obsolescence
- Responsible for resolving queries and providing feedback to the requester
- Led bulk asset submission initiatives
- Strong understanding of companies’ assets and how they are utilized.
Quality Analyst
YouTube Music, Wipro
Hyderabad
11.2017 - 04.2020
- Developing YouTube music content visibility campaigns for established as well as upcoming artists
- Using Google's content management system, Salesforce platform and Artist corpus creator by collecting all music content spread all over YouTube under a single channel which improve the artist visibility and user experience
- Managed end to end process for YouTube which involves monetization,
- Researched & improved the bad merges with ongoing online trends
- Monitored team performance and reported on metrics
- Discovered training needs and provided coaching
- Responsible for resolving queries and provide feedback on the basis of QA done
- Planning & monitoring of project including Project Ramp up/transitioning
- Proactively identifying opportunities to optimize and develop processes and tools geared towards improving internal efficiency and Client satisfaction.
Mechanical Supervisor
M/s Weltech Engineers
04.2015 - 10.2016
- Worked as a Superintendent for a mechanical firm, which was working with the likes of BHABHA
- ATOMIC RESEARCH CENTRE(BARC/HWP)
- Developed excellent fabrication and machine shop skills, completing all projects on time and to specific
Education
B. Tech - Mechanical Engineering
C.V. Raman College of Engineering
Bhubaneswar , Orissa 04.2010 - 04.2014
Senior School Certificate -
D.A.V Public School
03.2009 - 03.2010
Secondary School Examination -
D.A.V Public School
03.2007 - 03.2008
Skills
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Timeline
Analyst
CM Ops Dell, S.P. Software
10.2020 - 12.2021
Quality Analyst
YouTube Music, Wipro
11.2017 - 04.2020
Mechanical Supervisor
M/s Weltech Engineers
04.2015 - 10.2016
B. Tech - Mechanical Engineering
C.V. Raman College of Engineering
04.2010 - 04.2014
Senior School Certificate -
D.A.V Public School
03.2009 - 03.2010
Secondary School Examination -
D.A.V Public School
03.2007 - 03.2008
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