Sayantan Ghosh
Kolkata
Summary
Dynamic Customer Service Associate with proven expertise in insurance from Concentrix, adept at delivering exceptional customer experiences. Skilled in attention to detail and effective problem-solving, I excel in managing complex queries and ensuring compliance. Recognized for maintaining high accuracy in customer records while enhancing satisfaction through proactive communication and support.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Concentrix
Kolkata
05.2024 - 04.2025
- Handled customer queries related to 4-wheeler motor insurance via calls and CRM tools.
- Assisted customers in policy renewals, premium quotations, and claim initiation processes.
- Verified and updated customer details in the system with a high level of accuracy.
- Coordinated with internal backend teams to resolve service requests and ensure timely resolution.
- Maintained documentation and logs for compliance and audit purposes.
- Provided policy comparisons and guided customers in choosing the right insurance coverage.
Customer Service Associate
Teleperformance
Kolkata
09.2023 - 01.2024
- Handled customer queries related to order status, refunds, and product returns via email and chat support.
- Processed and resolved customer issues in alignment with Amazon’s policies and SLAs.
- Maintained accurate records of customer interactions in the internal CRM system.
- Collaborated with backend teams for escalation handling and special requests.
- Ensured customer satisfaction through effective problem-solving and timely follow-ups.
- Adhered to quality and compliance standards while maintaining productivity targets.
Education
Bachelor of Business Administration -
BIMS
Bardhaman, West Bengal, India01.2020
Skills
- Attention to Detail and Accuracy
- Multitasking proficiency
- Written communication
- Insurance expertise
Languages
- English
- Bengali
- Hindi
Timeline
Customer Service Associate
Concentrix
05.2024 - 04.2025
Customer Service Associate
Teleperformance
09.2023 - 01.2024
Bachelor of Business Administration -
BIMS
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