Sayantani Mitra
Near Abhijatri Club, Michael Nagar, Madhyamgram
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
GUEST SERVICE ASSOCIATE- F&B SERVICE
TRIDENT
CHENNAI
08.2022 - Current
- Adaptive server with high service standard and knowledge of alcoholic beverage and food symmetry and guest satisfaction which can add values to the organization.
- Expertise in software like MICROS, SAP Logon, Ecobillz, MS Word, MS Excel.
- Exposure of working in Specialty restaurant.
- Upselling of food and drinks, restaurant operations, inventory handling, MICROS night auditing.
- Positive feedback from guests on Tripadvisor, Guest questionnaires and EGQs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues professionally and efficiently.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
- Collaborated with other departments to provide an excellent guest experience.
- Built and maintained productive relationships with employees.
Industrial Trainee
RAICHAK ON GANGES BY AMBUJA NEOTIA
Education
B.Sc in Hotel And Hospitality Administration - Hotel Management
INSTITUTE OF HOTEL MANAGEMENT
SHILLONG06-2022
Class 12 -
SRI AUROBINDO SIKSHA SADAN
KOLKATA04-2019
Class 10 -
NATIONAL MODEL HIGH SCHOOL
KOLKATA04-2017
Skills
- Team Player
- Collaborator
- Planner
- Adaptability
- Expressive Communication
- Understanding Company Values
- Attention to detail with technical efficiency
- Analytical Thinking
- Interpersonal Communication
- Customer Relations
Accomplishments
- Participated in "Swacch Bharat Abhiyaan" under Swacchta Action Plan conductded by Institute of Hotel Management, Shillong
- Certified Departmental Trainer in Trident Hotel, Chennai
- Champion of the Month in Trident Hotel, Chennai
HOBBIES
- Dancing
- Traveeling
Timeline
GUEST SERVICE ASSOCIATE- F&B SERVICE
TRIDENT
08.2022 - Current
Industrial Trainee
RAICHAK ON GANGES BY AMBUJA NEOTIA
B.Sc in Hotel And Hospitality Administration - Hotel Management
INSTITUTE OF HOTEL MANAGEMENT
Class 12 -
SRI AUROBINDO SIKSHA SADAN
Class 10 -
NATIONAL MODEL HIGH SCHOOL
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