SAYED ABEED ALI
Bellary
Summary
Dynamic Branch Operations Manager with extensive experience at HDFC Bank Ltd, excelling in compliance assurance and customer service. Proven track record in resolving complex customer queries and enhancing operational efficiency. Skilled in problem-solving and maintaining high-quality service delivery, ensuring adherence to banking regulations and fostering customer satisfaction.
Overview
7
7
years of professional experience
Work History
Branch Operations Manager
Hdfc Bank Ltd
Siruguppa
01.2025 - Current
- Monitor and manage the teller counters to ensure smooth cash management and operational efficiency
- Ensure all Teller area operations comply with internal policies, external audits, and RBI guidelines (KYC/AML)
- Perform daily reconciliation of suspense accounts, dummy accounts, and verify branch accounts payable/receivable
- Resolved customer queries and complaints within defined turnaround time (TAT), ensuring customer satisfaction.
- Delivered exceptional service that contributed to improved customer satisfaction ratings.
- Managing emails, letters, complaints, and court orders from LEAs.Authorize transactions made by tellers, including cash deposits/withdrawals, Demand Drafts (DD), Rtgs, Neft and fund transfers.
- Checking all account opening forms before sent to Central team ( WBO )
- Monitor locker allocation and all locker related operations
- Compiled and submitted compliance-related documents daily, weekly, fortnightly, and monthly to maintain regulatory standards.
- Oversaw inventory of security stationery to ensure availability
- Recorded and maintained mandatory registers and files.
- Managing emails, letters, complaints, and court orders from LEAs and filing STR for suspicious founded Accounts
Branch Operations Manager
ESAF SMALL FINANCE BANK
Gadag
09.2024 - 01.2025
- Managed end-to-end branch banking operations, ensuring smooth transaction processing
- Handling cash transaction including remittance, clearing activities
- Delivered customer service within TAT standards, enhancing client satisfaction
- Ensured compliance with banking regulations and policies
- Expertise in maintaining compliance with banking rules & regulations and kyc guidelines
- Monitored compliance with banking regulations and policies, mitigating risk
Associate Customer Service Manager
IDFC FIRST BANK LTD
Raichur
12.2021 - 08.2024
- Handled customer queries and service-related issues, ensuring resolution within TAT
- Closely working with transaction monitoring team to avoid Fraud
- Review complaints and escalations, monitor operational excellence and risk control parameters
- Reviewed and processed loans requests in timely manner
- Gold loan disbursement end to end process like login the file in system, packing the pouch,
handling the gold loan keys & at the end after disbursement have to move the gold pouch in safe
vault - Processed loans with various departments to ensure timely accurate and fair proceedings of loans
like JLG, MEL,PL - Authorized payments of cheques and other financials instruments
- Checked daily vouchers and generated reports for gold loans, inventory, and deliverables
- Maintained data accuracy for audit readiness.
- Coordinate with auditors and providing information to facilitate regulatory and internal audit
- Account opening process like creating workflow case id in SFDC & uploading the account opening
documents in omni-flow application within TAT
Assistant Manager
ICICI BANK LTD
Hyderabad
09.2019 - 11.2021
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies
- Maintained confidentiality of bank records and client Information to prevent mishandling of data and potential breaches
- Maintained records of teller balances
- Assisted customers with opening new accounts and safe deposit
- Cultivated strong relationships with customers, ensuring high satisfaction levels
- Provided financial advice to customers and maintained knowledge on various products
- Updated knowledge on all new product line and services offered by bank to facilitate bank goals
- Executed customer KYC procedures, ensuring compliance with regulatory standards.
- Performed KYC verification on account forms to ensure data accuracy and compliance.
Education
MBA - HR And Marketing
Institute of Business Management And Research
Hubli, Karanataka05-2019
Bachelor of Commerce - COMPUTER COMMERCE
BEH Memorial Institute of Management
Siruguppa05-2017
PUC - Commerce
Shantiniketana PU College
Siruguppa03-2014
Skills
- Compliance management
- Operational efficiency
- Service delivery
- Query resolution
- Customer service
- Time management
- Problem Solving
Languages
- English
- Hindi
- Kannada
- Telugu
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief
Timeline
Branch Operations Manager
Hdfc Bank Ltd
01.2025 - Current
Branch Operations Manager
ESAF SMALL FINANCE BANK
09.2024 - 01.2025
Associate Customer Service Manager
IDFC FIRST BANK LTD
12.2021 - 08.2024
Assistant Manager
ICICI BANK LTD
09.2019 - 11.2021
MBA - HR And Marketing
Institute of Business Management And Research
Bachelor of Commerce - COMPUTER COMMERCE
BEH Memorial Institute of Management
PUC - Commerce
Shantiniketana PU College