Sayed Abrar Ahmed S S

• * Manage end-to-end customer support for the US-based Peet’s Coffee process, ensuring high satisfaction levels.
  * Handle customer inquiries across multiple channels, including voice (calls), emails, and live chat.
  * Resolve complex issues related to product orders, billing, and membership with a focus on first-contact resolution.
  Maintain deep product knowledge to provide accurate information and personalized coffee recommendations to customers.

* Managed an international UK process, delivering high-quality service and maintaining professional standards.
* Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
* Actively listened to customers, addressed concerns quickly, and escalated major issues to supervisors when necessary.
* Supported a large volume of customers daily with a focus on enhancing overall customer satisfaction.
* Resolved billing and payment disputes by strictly following company guidelines.