Sayed Abrar Ahmed S S
Customer Service Associate (CSA)
Summary
Dedicated to delivering exceptional customer service, I am an enthusiastic and motivated individual with 2 years of experience in the field. My passion lies in providing the highest quality service, making customers feel welcome and valued. Committed to exceeding sales expectations, I strive to contribute to the achievement of company goals. Known for my timeliness and situational awareness, I am dedicated to creating and supporting productive work environments.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Service Associate
Firstsource Solutions Pvt.Ltd
12.2022 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
MBA - Human Resources Management
Jain University
Bengaluru, India 04.2001 -
BBA - Human Resources Management
Seshadripuram First Grade College
Bengaluru, India 04.2001 -
High School Diploma -
Seshadripuram First Grade College
Bengaluru, India 04.2001 -
No Degree -
Iyer High School
Bengaluru, India 04.2001 -
Skills
MS Excel
Additional Information
2 years of Experience in International Process (UK)
Disclaimer
I hereby declare that all the above furnished details are true and correct to the best of my knowledge, belief and information.
Personal Information
- Father's Name: Sailani Badashaha S S
- Date of Birth: 08/18/2001
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Muslim
Hobbies
- Swimming
- Gym
- Gardening
- Painting
Timeline
Customer Service Associate
Firstsource Solutions Pvt.Ltd
12.2022 - Current
MBA - Human Resources Management
Jain University
04.2001 -
BBA - Human Resources Management
Seshadripuram First Grade College
04.2001 -
High School Diploma -
Seshadripuram First Grade College
04.2001 -
No Degree -
Iyer High School
04.2001 -
Similar Profiles
Naveen Kumar DamaraNaveen Kumar Damara
Quality Control Analyst at Firstsource Solutions Pvt.LtdQuality Control Analyst at Firstsource Solutions Pvt.Ltd
Syed AdeebSyed Adeeb
Sr. Customer Support Associate at Firstsource Solutions Pvt.LtdSr. Customer Support Associate at Firstsource Solutions Pvt.Ltd
SURESH KOUKUNTLA SURESH KOUKUNTLA null
Senior CSA at Firstsource Solutions Pvt.LtdSenior CSA at Firstsource Solutions Pvt.Ltd
MA. ELEANOR HIRAMISMA. ELEANOR HIRAMIS
Customer Service Associate/Logistics Customer Service Associate at Amazon Operation Services Philippines, IncCustomer Service Associate/Logistics Customer Service Associate at Amazon Operation Services Philippines, Inc
Danielle ChariDanielle Chari
Zone customer service specialist , Bilingual customer service associate at Sherwin WilliamsZone customer service specialist , Bilingual customer service associate at Sherwin Williams