Sayed Zakriya
Bengaluru
Summary
Result driven with Corporate Exposure and Multitasking ability. Determined to Accomplish most optimal operational practices to achieve all Objectives of the organization as well Individual and ensuring smooth operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Specialist II
J.P. Morgan Services India Private Limited
Bangalore
07.2021 - Current
- Focused and Driven in a metrics-driven environment
- Ability to take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Able to consistently meet metrics and perform day to day tasks while abiding to all applicable regulatory, departmental practices and procedures
- Responsible for Loss Mitigation
- Work with mainframe and online systems to file fraud disputes
- Reviewing and researching evidence/documents to analyze the overall disputed charges and proceed with the decision making
- Follow VISA Regulations and Guidelines in processing Dispute
- Ability to work & manage a high volume of assigned cases within impending deadlines
- Focused on following policies and procedures to complete tasks correctly and on time, and support the company's goals and values
- Adhering to all regulatory filing timelines
- SharePoint proficiency, including document maintenance and SharePoint updates
- Ability to analyze complex situations and provide guidance, provide recommendations and escalate arising issues timely
- Portraying strong organization skills and ability to handle multiple projects efficiently in order to ensure projects are completed timely
- Able to perform duties specific to the position and other functions as assigned
- Ability to demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with the customers.
Operations Manager
Fit Formula
Bengaluru
12.2019 - 01.2021
- Managing the Operations, Marketing, and Sales
- Certified diet and nutrition coach.
Lead Generation Specialist
Linqmart Technologies Pvt Ltd
Bengaluru
10.2016 - 10.2019
- Key Roles: Medicare USA (Lead Generation specialist), Lloyd's Bank UK (Collections), Samsara Telematics (Lead Generation specialist)
Education
Higher Secondary - Computer Science, Economics, Business studies and Accounts
Karnataka Private school
Bengaluru, Karnataka04.2013
Skills
- Quick Learner
- Self-Motivated
- Smart worker
- Good Communication
- Reporting
- Teamwork
- Customer Satisfaction
- Customer Service
- Decision Making
- Negotiation
- Analytical Thinker
- Risk Assessment
- Investigations
- Performance monitoring
- Fraud analysis
- Loss Prevention
Certification
- Diet and Nutrition Coach - June 2020 to Present (CPD certified diet and nutrition coach)
- Pursuing Alteryx designer
- Pursuing Tableau currently
Awards
- Best Rookie in Sales - January 2018 (Linqmart Technologies Pvt Ltd)
- Performer of the Month - January and March (JP Morgan Chase)
Timeline
Fraud Specialist II
J.P. Morgan Services India Private Limited
07.2021 - Current
Operations Manager
Fit Formula
12.2019 - 01.2021
Lead Generation Specialist
Linqmart Technologies Pvt Ltd
10.2016 - 10.2019
Higher Secondary - Computer Science, Economics, Business studies and Accounts
Karnataka Private school
- Diet and Nutrition Coach - June 2020 to Present (CPD certified diet and nutrition coach)
- Pursuing Alteryx designer
- Pursuing Tableau currently
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