Sayed Majid Jamadar
Dharwad
Summary
Proven leader and effective problem-solver at Delhivery Ltd, enhancing team productivity and efficiency, Excelled in team supervision and client service, boosting performance through strategic planning and quality improvement. Skilled in mentoring and teamwork, consistently achieving and surpassing goals with a focus on results.
Overview
9
9
years of professional experience
Work History
Team Leader
Instakart pvt ltd
Hubli
08.2024 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Team Lead / Centre Manager
Delhivery Ltd
Hubli
05.2018 - 07.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals, and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Built strong relationships with customers through a positive attitude and attentive response.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Field Executive
Delhivery Pvt Ltd
Dharwad
08.2016 - 05.2018
- Ensured timely deliveries by maintaining a strong work ethic and prioritizing tasks according to urgency.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Obtained signatures from customers upon delivery of goods.
- Followed company policies and procedures during shift.
- Increased customer satisfaction through courteous interactions and professional service during deliveries.
Education
SSLC -
KPES English Medium High School
DharwadPUC Commerce -
Goverement PU College
DharwadBachelor of Commerce -
Sri Sai Career Academy
BelgaumSkills
- Team supervision
- Problem-Solving
- Team development strategies
- Leading team meetings
- Performance Improvement
- Onboarding and orientation
Timeline
Team Leader
Instakart pvt ltd
08.2024 - Current
Team Lead / Centre Manager
Delhivery Ltd
05.2018 - 07.2024
Field Executive
Delhivery Pvt Ltd
08.2016 - 05.2018
SSLC -
KPES English Medium High School
PUC Commerce -
Goverement PU College
Bachelor of Commerce -
Sri Sai Career Academy
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