MD SAYEED ALAM

Twenty4 fashion is the fastest growing trendy Large format value fashion chain across middle east countries which offers one stop destination for all categories such as Men’s, women’s, Boys, Girls, Infants, Lingerie, Accessories, Footwear, Home fittings and decor at incredible price.

• In charge of 6 Value Fashion Large Format Stores
  (2500 SQM) in South-West region of KSA.
• Responsible for making regular visits to ensure the high level of Store Standards, monitor stock control, security and
  staff performance.
• Inspiring and motivating 6 Store Managers and 185
  colleagues to increase Sales.
• Taking actions to address under performing stores.
  Implement a retail Plan for my Area in line with
  company Strategy.
• Overall responsibility of Marketing to increase footfall
  in our stores.
• Comprehending, Interpreting and Analyzing the
  Sales Report which helps taking Corrective Action in
  operation.
• Monitored customer buying trends, market
  conditions and competitor actions to adjust
  strategies and achieve sales goals.
• Transformed under performing teams into
  productive, profitable teams.
• Conducted training sessions to educate employees
  on best practices and procedures to increase
  profitability.
  Turnover- 48 Million SAR

• Responsible for store having carpet area 2810 Sq.mt. (30236 sq.ft) and team size of 35 people including Asst. Store manager, Floor Manager, Cash Supervisor, Inventory receivers, Visual Merchandiser, sales staff and other support staffs.
• Managed multiples Stores Opening and Leading,
  Madina, Makkah, Jizan, Al Qassim, Dammam and
  Riyadh.
• Evaluating conversion for individual and cumulative,
  Revenue in comparison to sales contribution, hourly
  stock replenishment, ATV-ABS evaluation, inter
  transfer of stocks.
• working on top and low selling articles, stock cover and rotation, MDQ (minimum
  display quantity) etc.
• Scheduled and led weekly store meetings for all
  employees to discuss sales promotions and new
  inventory while providing platform for all to voice
  concerns.
• Created work schedules according to sales volume
  and number of employees.

Rivoli Group straddles a wide spectrum of all things premium, from Watches, Eye wear and leather Accessories to writing instruments and luxury communication instruments, from it’s headquarter in Dubai. The group has swiftly established a reputation as one of the largest importers, distributors and retailers of luxury products with over 380 stores across GCC.

• Spearheading the store operations with a team of 10 personnel and driving them to achieve their KRA and targets with optimum utilization of resources without compromising the quality.
• Ensure profitability through accurate forecasting & target setting and scheduling the staff ensuring proper coverage is maintained and they achieve their targets.
• Carry out store opening and closing activity by following the checklist prepared for the purpose.
• Playing an instrumental role in efficiently handling merchandise and timely replenishment ensuring surplus working capital and least overstocking. Periodically schedule and supervise perpetual stock taking.
• Credited for stupendous relationship management skills in reviewing & interacting on customer complaints and providing excellent customer service.
• Developing and maintaining excellent relationship with the vendors and ensuring smooth functioning of the Supply Chain by keeping a track on all accounting systems to be followed for stocks received or returned or any special schemes offered.

iEnergizer is one of the most progressive International Call Centres in Asia Pacific region, located in Noida near New Delhi, India. It undertakes Business Process Outsourcing (BPO) projects in voice based & web based processes as well as provides back office support in Finance, Banking, HR, Claims processing- Insurance, and Healthcare etc.

• Played a key role in establishing the project (this was a new project over here) Responsible for the profitable operation of the assigned section.
• Providing training to new recruits.
• Providing training for any new activities/tasks to be performed.
• Conducting refresher Sessions.
• Monitoring Quality for the team, and setting up quality parameters.
• Handling minor client communications, tracking reports, leaves and attendance.
• Discussing queries with the client via e-mail or phone.
• Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
• Hold team meetings on a regular basis with the direct reports.
• Provide hands-on assistance the team in case of issues, both, through direct intervention and mentoring.
• Single point of contact with the team and the senior management through communication on key deliverables and soft issues.