Sayog Kadam
BANKING
Sanjivani police colony,Bldg no 05 Room no 10, Boisar
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual,hardworking, and ready to join my next team.
Overview
12
12
years of professional experience
2
2
Certifications
1
1
Language
Work History
Relationship Manager
HDFC Bank
10.2019 - Current
- Joined HDFC Bank ltd as Deputy manager, Promoted as Manager ( E3 ) in year 2022-23 .
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Evaluated portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Handling Preferred portfolio customer(HNW Customers) of the branch, as their Relationship Manager.
- Being a one point contact service person in term of liability and asset
products so that our bank remains the primary bank for the portfolio
customer. - Responsible for cross-sell of third party products like Mutual fund,
Investments to the HNI and HNW customers of the bank. - Penetration of products across family group.
- Ensuring achievement of income plans and benchmarks from portfolio
- Ensuring to provide a better banking solution to the portfolio customer
within minimum TAT - Responsible for enhancement of relationship by cross-selling products and services as per the profile and need of the customer
- Utilizing the sales resources (BDR or COEX or Asset Co-originator) for optimal sales support.
Deputy Manager in Sales
Axis Bank Ltd
7 2015 - 9 2019
- Maintained, documented and presented progress reports to leaders.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Created reports and analyzed and interpreted data.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
Team Leader
Anmol Bajaj-Bajaj Auto Ltd
05.2013 - 06.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Sales Executive
Neel Enterprises-Idea Cellular
03.2012 - 04.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Education
Bachelor of Arts -
Univercity of Mumbai
Boisar 04.2001 -
HSC
Maharashtra Board
Boisar2006
SSC
Maharashtra Board
Boisar2003
Skills
Customer Service
Solution management
Team Leadership
Customer Service
Personal Information
- Date of Birth: 02/27/88
- Gender: Male
- Marital Status: Married
Certification
CBRM - Certified Business Relationship Manager
Timeline
CBRM - Certified Business Relationship Manager
01-2024
CM - Certified Manager Certification
06-2023
Relationship Manager
HDFC Bank
10.2019 - Current
Team Leader
Anmol Bajaj-Bajaj Auto Ltd
05.2013 - 06.2015
Sales Executive
Neel Enterprises-Idea Cellular
03.2012 - 04.2013
Bachelor of Arts -
Univercity of Mumbai
04.2001 -
Deputy Manager in Sales
Axis Bank Ltd
7 2015 - 9 2019
HSC
Maharashtra Board
SSC
Maharashtra Board
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