Sayyed Fahim
Mumbai
Summary
To work in a dynamic organization that has a highly dedicated and professional environment to enhance my career and use my skill sets effectively to contribute towards personal and organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Analyst
Purplle.com (Manash Lifestyle Pvt Ltd)
10.2020 - 07.2024
- Ecommerce in cosmetic brands.
Customer service executive
Scootsy Logistics Pvt Ltd
04.2019 - 07.2020
- Food delivery
Escalation executive
One Assist consumer solutions Pvt Ltd
01.2018 - 10.2018
- Mobile Insurance firm
Customer service executive
Aramex India Pvt Ltd
07.2017 - 01.2018
- Update the shipping address by contacting the customer via outbound call.
Customer service executive
Arvato Bertelsmann
11.2014 - 12.2016
- Chat, Email and Claims department
Education
H.S.C. - undefined
S.S.C. - undefined
Skills
- Team member and handling escalations
- Able to prioritize tasks
- Quick learner
- Positive attitude
Languages
English
Hindi
Daily tasks roles responsibilities
- Audits
- Coaching
- Feedback
- Team Huddle
- Team briefing with important updates on daily basis
- Handling and resolving agents doubt and queries
- Calibration
- Setting PKT (Product knowledge Test)
- Publishing weekly and monthly audit reports
- Floor support
- Working on OJT and BQ (Bottom Quartile)
Personal Information
- Father's Name: Mohammed Rais Sayyed
- Date of Birth: 02/22/92
- Nationality: Indian
- Marital Status: Married
- Religion: Muslim
Certification
I hereby affirm that the above information is accurate to the best of my knowledge. I acknowledge that I may be disqualified if any of the above information is found to be incorrect.
Timeline
Quality Analyst
Purplle.com (Manash Lifestyle Pvt Ltd)
10.2020 - 07.2024
Customer service executive
Scootsy Logistics Pvt Ltd
04.2019 - 07.2020
Escalation executive
One Assist consumer solutions Pvt Ltd
01.2018 - 10.2018
Customer service executive
Aramex India Pvt Ltd
07.2017 - 01.2018
Customer service executive
Arvato Bertelsmann
11.2014 - 12.2016
H.S.C. - undefined
S.S.C. - undefined
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