S Bala Murugan
Asst manager Customer Support
Chennai
Summary
Goal-oriented Team Leader dedicated to meeting team performance objectives and achieving set targets. Offering 24 years of extensive Field and Team Leading experience in Healthcare Industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies.
Overview
24
24
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Asst Manager Customer Support
Varian Medical Systems International (I) PVT Ltd.
2024.01 - Current
Responsible for Technical / Admin Support for Medical Linear Accelerators Tamilnadu region
KPI monitoring for the team
Handling customer escalations
Contracts follow ups
AR follow ups
Margin improvement
Cost effective solution
Zonal Team Leader and Senior Key Account Leader
Varian Medical Systems International (I) PVT Ltd.
2017.01 - 2023.12
Responsible for Technical Support for Medical Linear Accelerators TN region.
Responsibility involves Upgrades, major break downs, Periodic maintenance, Training new Engineers, Spare Parts usage monitoring for Tamilnadu region
HW Installation Engineer and Product Specialist
Varian Medical Systems International (I) PVT Ltd.
2007.06 - 2016.12
- Involves Installation and Upgrades of Clinac
- Breakdown calls
- PMI
Service Engineer
B.Braun Medicals India Pvt Ltd
2006.05 - 2007.05
Technical Support for Medical Equipments such as Infusion Pumps.
Taking care of Installation,Training,Servicing, Demonstrations, AMC & Spares.
Service Engineer
Esbee Dynamed Pvt Ltd
2002.08 - 2006.05
Service of Operation Theatre Equipments such as Electro surgical units, HR Monitors, Argon Plasma Coagulator, PFT machines, Treadmill, O.T Lights, Pendants, O.T Tables.
Service Engineer
Neptune Equipments Pvt. Ltd
2000.03 - 2002.07
Dealing with Microprocessor controlled Automobile equipments like PUC machines, wheel alignments, and wheel balancing machine
Education
MBA - Operations Management
JARO EDUCATION
2001.04 - 2013.04
D.E.C.E. (Diploma in Electronics & Communication Engineering) - undefined
Ramu Seetha Polytechnic
S.S.L.C. - undefined
V.M.G.H.S School Periyakulam
Skills
Team Building
Task Master
Customer centric
Clear Communication
Time Management
Result Oriented
Strong Technical and Management Skill
Trainingsobtained
- Varian: USA & Swiss for True Beam, Clinac, MLC, OBI, Portal Vision, 4DITC, BARC Radiation Safety Training
- B.Braun: Malaysia
Address
Door - A, Sri Ayyan Vinayaka APTS,Plot no 74&75, Om Sakthi Nagar , 7th Street , Valasaravakkam, Chennai-600087
Personal Information
- Father's Name: Mr. H. Subhash Chandra Bose
- Date of Birth: 05/20/81
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Asst Manager Customer Support
Varian Medical Systems International (I) PVT Ltd.
2024.01 - Current
Zonal Team Leader and Senior Key Account Leader
Varian Medical Systems International (I) PVT Ltd.
2017.01 - 2023.12
HW Installation Engineer and Product Specialist
Varian Medical Systems International (I) PVT Ltd.
2007.06 - 2016.12
Service Engineer
B.Braun Medicals India Pvt Ltd
2006.05 - 2007.05
Service Engineer
Esbee Dynamed Pvt Ltd
2002.08 - 2006.05
MBA - Operations Management
JARO EDUCATION
2001.04 - 2013.04
Service Engineer
Neptune Equipments Pvt. Ltd
2000.03 - 2002.07
D.E.C.E. (Diploma in Electronics & Communication Engineering) - undefined
Ramu Seetha Polytechnic
S.S.L.C. - undefined
V.M.G.H.S School Periyakulam
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