Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Scarlett Luna

Fort Wayne

Summary

Dynamic Office Manager with a proven track record at Enterprise Staffing Agency, excelling in employee onboarding and performance evaluation. Adept at implementing efficient office policies and resolving conflicts, I foster teamwork and drive organizational success. My strong problem-solving abilities and leadership skills have consistently enhanced workplace productivity and morale.

Overview

2
2
years of professional experience

Work History

Office Manager

Enterprise Staffing Agency
Angola
06.2022 - 04.2024
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Provided administrative support to management team including preparing reports and presentations.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Ensured compliance with applicable laws regarding employment practices.
  • Interpreted and communicated work procedures and company policies to staff.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Assisted in recruiting, onboarding and training new employees.
  • Developed and implemented office policies and procedures.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Office Assistant

Enterprise Staffing Agency
Angola
03.2022 - 05.2022
  • Delivered messages and ran errands.
  • Assisted in the development and implementation of office policies and procedures.
  • Assisted in the onboarding process for new hires by preparing workspaces and materials.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Assisted in onboarding new employees by providing orientation materials and training resources.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Computed, recorded and proofread data or reports.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Supported the planning and execution of corporate events and meetings.

Education

Marketing

Catholic University
Nicaragua
12-2012

High School Diploma -

Sait Theresa Academy
Nicaragua
12-2002

Skills

  • Office management
  • Invoice tracking
  • Employee onboarding
  • Performance evaluation
  • Document organization
  • Customer service
  • Problem solving
  • Conflict resolution
  • Team leadership
  • Multitasking Abilities
  • Workforce management
  • Active listening
  • Complex Problem-solving
  • Lead generation
  • Teamwork
  • Employee coaching and mentoring
  • Recruitment and hiring

Languages

Spanish
Full Professional
English
Professional

Timeline

Office Manager

Enterprise Staffing Agency
06.2022 - 04.2024

Office Assistant

Enterprise Staffing Agency
03.2022 - 05.2022

Marketing

Catholic University

High School Diploma -

Sait Theresa Academy

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Scarlett Luna