Summary
Overview
Work History
Education
Skills
Achievements
Education
Languages
Timeline
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SC.DRAVID VASANTH

SC.DRAVID VASANTH

Chennai

Summary

Dynamic Senior Operations Associate at Opendoor with a proven track record in client retention and effective communication. Skilled in B2C sales and digital marketing, I excel at enhancing customer experiences and driving process improvements, consistently exceeding expectations and fostering strong client relationships. Adaptable and target-driven, I thrive under pressure.

Overview

3
3
years of professional experience

Work History

Senior Operations Associate

Opendoor
01.2024 - 01.2024
  • Managed client relationships in the U.S., providing consistent updates and support regarding property details through voice calls, chat, and email communications.
  • Coordinated seamless communication between clients and internal teams, ensuring timely and accurate information was shared.
  • Handled both voice and non-voice processes, addressing customer enquiries and resolving issues related to property transactions, and service requests.
  • Ensured accurate documentation and tracking of client interactions, enhancing operational efficiency.
  • Contributed to the continuous improvement of client communication processes, and the overall customer experience.

Senior Technical Support Associate

Tech Mahindra
CHENNAI CITY
10.2023 - 01.2024
  • Provided technical assistance to customers by troubleshooting hardware and software issues.
  • Conducted research into emerging technologies in order to recommend solutions.
  • Provided technical assistance to customers through online chat or telephone support.
  • Identified opportunities for process improvements based on trends in customer feedback.
  • Documented all customer interactions and inquiries in the ticketing system accurately and completely.

Business Development Executive

Vyapar
Bangalore
07.2023 - 08.2023
  • Collaborated with sales team members to identify target markets and develop sales strategies.
  • Researched customer feedback regarding products and services offered by the organization.
  • Maintained a database of contacts from prospective clients for future follow-ups.
  • Implemented and planned marketing campaigns using print media and digital platforms.
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.

Inside Sales Representative

Sunshine Company
08.2020 - 06.2023
  • Actively engaged with potential clients over the phone, email, and live chat to understand their needs and offer tailored solutions.
  • Handled inbound and outbound calls, qualifying leads, and nurturing prospects through the sales funnel.
  • Demonstrated deep product knowledge to effectively explain features and benefits, resulting in increased customer confidence, and sales.
  • Consistently exceeded sales targets by offering personalised solutions, and closing deals through consultative selling techniques.
  • Provided post-sale support and follow-ups to ensure client satisfaction, and encourage repeat business.
  • Maintained accurate and up-to-date records of customer interactions and sales progress in CRM software.
  • Collaborated closely with the sales team to develop strategies that converted leads into long-term, satisfied clients.

Education

Diploma in Sales(Correspondence ) -

Don Bosco Private Industrial Training Institute
2022

Bachelor of Arts - English Literatute

Madras Christian College
2020

HSC

MOUNT SAINT JOSEPH MATRICULATION HR. SECONDARY SCH
2017

SSLC -

MOUNT SAINT JOSEPH MATRICULATION HR. SECONDARY SCHOOL
2015

Skills

  • Active listening
  • Effective Communication
  • Adaptability
  • Time Management
  • B2C Sales
  • Client retention
  • Market research
  • Digital marketing
  • Target-driven
  • Positive attitude under pressure
  • Debt management
  • Email campaigns execution

Achievements

  • Top Performer of the Year (2021) – Recognized for outstanding sales performance at Sunshine, consistently exceeding targets and driving results.
  • Champion of the Year (2023) – Awarded for exceptional dedication and contribution to team success at Sunshine.
  • Best Performer Award (2024) – Honored for excellence in customer relations at Opendoor, delivering exceptional results and customer satisfaction.

Education

other,other

Languages

4,B2,6,C2,6,C2

Timeline

Senior Operations Associate

Opendoor
01.2024 - 01.2024

Senior Technical Support Associate

Tech Mahindra
10.2023 - 01.2024

Business Development Executive

Vyapar
07.2023 - 08.2023

Inside Sales Representative

Sunshine Company
08.2020 - 06.2023

Diploma in Sales(Correspondence ) -

Don Bosco Private Industrial Training Institute

Bachelor of Arts - English Literatute

Madras Christian College

HSC

MOUNT SAINT JOSEPH MATRICULATION HR. SECONDARY SCH

SSLC -

MOUNT SAINT JOSEPH MATRICULATION HR. SECONDARY SCHOOL

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SC.DRAVID VASANTH