Summary
Overview
Work History
Education
Skills
Timeline
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Sean Jones Jr.

Indianapolis

Summary

Dependable Lead Sales Associate with 15+ years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.

Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.

Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

High-energy professional with charisma and exceptional people skills in large and small groups. Sells products and attracts people with ease. Quick-thinking and detail-oriented professional with hospitable and welcoming presence.

Passionate individual boasting a career in broadcasting live events and play-by-play action. Dedicated Announcer known for making seamless transitions during stories even when topics are difficult or stressful.

Overview

21
21
years of professional experience

Work History

Merchandising sales rep

Spin Master
Indianapolis
11.2024 - Current

Driving to different Walmarts and Targets and set up displays and rearrange spin master items. I also try to sell direct store orders, and items to the store. Also inventory on certain times with our spin master product.

  • Identified opportunities for cross-selling additional products and services.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Coordinated with other departments to ensure timely delivery of orders.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Reviewed monthly performance against targets set by management team.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Researched competitors' products, prices, and sales techniques.
  • Provided technical support for customers using the company's products or services.
  • Collaborated with marketing team to create promotional materials for products and services.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.

Lead Sales Associate

Children’s Museum of Indianapolis
Indianapolis
02.2016 - Current
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Provided leadership and direction to motivate department associates.
  • Utilized selling behaviors to identify and solve customer needs.
  • Familiarized self with new products and services to engage with customers about features and benefits.
  • Built repeat customer base by driving excellent loyalty program and data capture.
  • Assisted staff with selling process to meet and exceed individual and company sales goals.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Shared product knowledge to suggest merchandise and services to customers.
  • Cross-trained on different positions to best support team during peak periods.

Performer/backstage Crew/DJ

Indycomedysportz
Indianapolis
05.2005 - 10.2018
  • Adhered to strict safety protocols while onstage to prevent injuries or accidents.
  • Maintained composure during unexpected events on stage or in the audience.
  • Performed in multiple shows with a range of characters and roles, including singing, dancing and acting.

  • Conducted regular maintenance checks on all theater equipment including lights, microphones, speakers and projectors.
  • Monitored the security of backstage areas at all times during performances.
  • Created detailed reports on the condition of all theatrical materials after each show.
  • Managed multiple tasks simultaneously while maintaining composure under pressure.
  • Ensured safe and efficient operation of all stage equipment during performances.
  • Coordinated with other members of the production staff to ensure smooth execution of events.
  • Loaded and unloaded heavy equipment from trucks or trailers before and after performances.
  • Supervised crew members involved in setting up stages, props, backdrops.
  • Performed basic cleaning tasks such as sweeping floors or wiping down surfaces after events.
  • Organized backstage areas for each show, ensuring props and costumes were in place.
  • Operated winches, hoists and lifts as needed during productions.
  • Installed rigging systems for aerial acts according to safety standards.
  • Maintained a record of all theatrical materials used in the production process.
  • Inspected lights and sound systems prior to every performance.

Sales Floor Supervisor

The LEGO Store
Indianapolis
03.2013 - 02.2016
  • Assisted with training, development and mentoring of sales employees.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Delegated tasks to maintain efficient workflow.
  • Communicated sales goals and key performance indicators to employees.
  • Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs.
  • Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
  • Managed inventory shrinkage improvement program to reduce theft and loss.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Coached employees on sales techniques and best practices.
  • Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
  • Developed resources and tools to support sales associates in rendering exceptional customer service.
  • Delegated work to staff, setting priorities and goals.
  • Trained, managed and motivated employees to promote professional skill development.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Crew Team Member

Elite performing arts academy
Indianapolis
05.2006 - 05.2014
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
  • Followed orders of senior leadership with exacting accuracy in moment and without question.
  • Wiped down tables and equipment, swept and refilled stock.
  • Resolved conflict according to company protocols.
  • Unloaded trucks of incoming merchandise in an organized fashion.
  • Restocked items on shelves as needed.
  • Conducted regular maintenance checks on all theater equipment including lights, microphones, speakers and projectors.
  • Monitored the security of backstage areas at all times during performances.
  • Created detailed reports on the condition of all theatrical materials after each show.
  • Managed multiple tasks simultaneously while maintaining composure under pressure.
  • Ensured safe and efficient operation of all stage equipment during performances.
  • Coordinated with other members of the production staff to ensure smooth execution of events.
  • Facilitated communication between performers and production staff throughout rehearsals and shows.
  • Supervised crew members involved in setting up stages, props, backdrops.
  • Loaded and unloaded heavy equipment from trucks or trailers before and after performances.
  • Performed basic cleaning tasks such as sweeping floors or wiping down surfaces after events.
  • Assisted performers with their wardrobe changes.
  • Organized backstage areas for each show, ensuring props and costumes were in place.
  • Inspected lights and sound systems prior to every performance.
  • Installed rigging systems for aerial acts according to safety standards.
  • Troubleshot technical issues related to lighting, sound or staging equipment during events.
  • Developed and maintained information databases, web pages and software.

Overnight Stocker

Toys"R"Us
Indianapolis
11.2005 - 12.2006
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Prepared products by adding tags and readying pallets for restocking.
  • Assessed floor displays to restock merchandise.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assisted customers with product, promotion and policy information.
  • Checked shelves in department to determine replenishment needs.
  • Followed instructions to properly arrange merchandise items.
  • Identified and quickly handled spill clean-up.
  • Pulled items from stock using lift equipment and added to shelves or bins.

Education

High School Diploma -

Broad Ripple Mgnt High School For Prfm Arts
Indianapolis, IN
05.2005

Skills

  • Brand development and marketing
  • Sales transaction processing
  • POS system expertise
  • Accurate cash-handling
  • Customer care
  • Meeting and exceeding sales goals
  • Payment processing
  • Client relationship management
  • Tactful conflict resolution
  • Merchandise displays
  • Sales initiatives
  • Mentoring and training
  • Opening and closing procedures
  • Staff training and motivation
  • Team member motivation
  • Processing payments
  • Merchandising proficiency
  • Sales Promotions
  • Relationship Building
  • Sales strategy
  • Staff Supervision
  • Cash Handling
  • Cash Handling Accuracy
  • Client Relationship Management
  • Payment Processing
  • Team Collaboration
  • Customer Service
  • Event Planning
  • First Aid Training
  • Guest Relations
  • Speech Recognition
  • Public Speaking
  • Stenomask Microphone
  • Original Record Verification
  • Notetaking

Timeline

Merchandising sales rep

Spin Master
11.2024 - Current

Lead Sales Associate

Children’s Museum of Indianapolis
02.2016 - Current

Sales Floor Supervisor

The LEGO Store
03.2013 - 02.2016

Crew Team Member

Elite performing arts academy
05.2006 - 05.2014

Overnight Stocker

Toys"R"Us
11.2005 - 12.2006

Performer/backstage Crew/DJ

Indycomedysportz
05.2005 - 10.2018

High School Diploma -

Broad Ripple Mgnt High School For Prfm Arts
Sean Jones Jr.