SEBANTI GHOSH
Guwahati
Summary
My goal is to secure a responsible career opportunity in the organization and to fully utilize my skills to make a significant contribution towards the success of the company. Enthusiastic to contribute towards team success through hard work, attention to detail and excellent organizational and communication skills. Offering 3 years of experience in the industry with history of recognition for performance. Motivated to learn, grow and excel in the field of work. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Relationship Developer- Relationship Salesforce
TC Global
Bangalore
02.2023 - 10.2024
- Formulating and validating recommendations for students based on data and research.
- Facilitating interactions between students and universities to drive their higher education plans, understanding their requirements, and suggesting options based on that.
- Ensured consistent information flow to clients regarding any university modifications.
- Driving and accelerating daily, weekly, and monthly usage, and retention on the app.
- Being the primary link between clients and internal functions.
Product Expert
Byjus
Bangalore
06.2021 - 01.2023
- Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
- Dealing with Customer satisfaction and retention.
- Handled customer concerns and escalated major issues to the concerned team and provided regular feedbacks for product improvement.
- Connecting with the students on regular intervals to make sure they are having a seamless and effective experience with the product.
Education
B.Tech - Information technology
Sikkim Manipal Institute of Technology
Sikkim, Gangtok2020
XII -
St.Anthony's Higher Secondary School
2016
St.Mary's Higher Secondary School
2014
Skills
- Excellent Verbal Communication Skills
- Client Needs Assessment
- User Experience
- Product and Service Knowledge
- Customer Satisfaction
- Salesforce Knowledge
- Resolving Customer Issues
- Customer retention
- Technical support
- Problem-solving
Timeline
Relationship Developer- Relationship Salesforce
TC Global
02.2023 - 10.2024
Product Expert
Byjus
06.2021 - 01.2023
B.Tech - Information technology
Sikkim Manipal Institute of Technology
XII -
St.Anthony's Higher Secondary School
St.Mary's Higher Secondary School
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