Seema Badhwar
Gurugram
Summary
Results-driven Talent Acquisition Specialist with 3+ years of hands-on experience in full-cycle recruitment, candidate sourcing, and stakeholder management across fast-paced industries. Proven track record in filling niche and volume roles through effective use of job portals, Boolean search, and social media hiring. Adept at building strong talent pipelines, improving offer-to-join ratios, and enhancing candidate experience. Passionate about creating inclusive teams and delivering strategic hiring solutions aligned with business goals. Seeking to contribute my recruitment expertise and people-first approach to a growth-oriented organization.
Overview
8
8
years of professional experience
Work History
Talent Acquisition Specialist
TaskUs India Pvt Ltd
Gurugram
06.2022 - 05.2025
- Streamlined end-to-end hiring processes from job briefing to onboarding across various roles.
- Reduced hiring cycle time by 25% through improved sourcing and interview coordination.
- Developed a robust candidate pipeline utilizing LinkedIn Recruiter, Naukri, and Boolean search techniques.
- Facilitated mass hiring for BPO and foreign language positions, filling over 50 roles in 30 days.
- Provided regular hiring reports to stakeholders to enhance informed decision-making.
- Managed offer rollouts, salary negotiations, and pre-joining engagement activities.
- Increased candidate satisfaction scores by 30% through structured feedback and timely updates.
Senior Customer Service Representative
Concentrix
Gurugram
07.2021 - 06.2022
- Company Overview: A global business process outsourcing (BPO) company, specializing in customer experience (CX) solutions and technology
- Handled complex inquiries regarding advertiser accounts with strategic solutions.
- Advised on campaign performance, budget spend, and ad optimizations.
- Supported internal process improvements for customer escalations.
- A global business process outsourcing (BPO) company, specializing in customer experience (CX) solutions and technology
Customer Service Executive
Kocherinfotech Pvt Ltd
Gurugram
09.2020 - 06.2021
- Company Overview: Converged Customer Experience (CX) solutions provider that was established in 2002.
- Maintained NPS, RPC, AHT, and Quality scores while supporting global clients.
- Contributed to process efficiency through client calls and feedback sessions.
- Led training for new joiners and helped uplift team performance.
- Converged Customer Experience (CX) solutions provider that was established in 2002.
Process Associate
Genpact
Gurugram
06.2019 - 09.2020
- Company Overview: A global professional services and solutions company that helps leading global enterprises leverage technology, data and AI to achieve business outcomes
- Delivered high-quality support for Samsung via Flipkart & Amazon.
- Monitored and Improved team metrics through coaching and performance analysis.
- A global professional services and solutions company that helps leading global enterprises leverage technology, data and AI to achieve business outcomes
Executive
The Muthoot Group
Delhi
09.2017 - 02.2019
- Company Overview: The Muthoot Group is a large Indian conglomerate with diverse business interests, most notably in financial services. The group's flagship company, Muthoot Finance Limited, is India's largest gold loan NBFC, Serving millions with Gold Loans and other financial products.
- Delivered front-line customer support and ensured compliance with financial goals.
- Handled inquiries, gold loan support, and post-sales service.
- The Muthoot Group is a large Indian conglomerate with diverse business interests, most notably in financial services. The group's flagship company, Muthoot Finance Limited, is India's largest gold loan NBFC, Serving millions with Gold Loans and other financial products.
Education
BSC - Hotel Management, Front Office, Housekeeping, F& B, F&B Service, F&B Production
IHM Dehradun
05.2016
Skills
- Applicant Tracking Systems (ATS)
- Sourcing Tools
- Boolean Search Strategies
- Resume Screening & Job Matching
- Offer Negotiation & Salary Discussions
- Candidate Experience & Engagement
Accomplishments
- Reduced average time-to-hire by 30% through process automation, streamlined screening, and fast-tracking interview scheduling.
- Successfully hired 100+ candidates in 60 days for BPO/ Fintech/ Health care roles across multiple locations.
Timeline
Talent Acquisition Specialist
TaskUs India Pvt Ltd
06.2022 - 05.2025
Senior Customer Service Representative
Concentrix
07.2021 - 06.2022
Customer Service Executive
Kocherinfotech Pvt Ltd
09.2020 - 06.2021
Process Associate
Genpact
06.2019 - 09.2020
Executive
The Muthoot Group
09.2017 - 02.2019
BSC - Hotel Management, Front Office, Housekeeping, F& B, F&B Service, F&B Production
IHM Dehradun
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