Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Seema Harwani

Mumbai

Summary

Operations specialist with 4 years of experience in content moderation, data handling, and quality assurance. Proficient in Excel, with a strong focus on accuracy, compliance, and process efficiency. Experienced in reporting, stakeholder communication, and supporting team performance in fast-paced, data-driven environments.

Overview

4
4
years of professional experience

Work History

Sr. Executive

V2 Solutions Pvt. Ltd.
Navi Mumbai
03.2021 - 12.2023
  • Led daily operational workflows across multiple content and support queues, ensuring process efficiency, SLA adherence, and consistent quality output
  • Trained and onboarded a team of new and existing employees on operational processes, platform policies, compliance requirements, and content handling best practices
  • Developed and delivered training sessions and documentation, enabling faster ramp-up and reducing onboarding time for new hires
  • Created and analyzed operational and quality reports, contributing to leadership decisions and process improvements
  • Acted as a liaison between cross-functional teams (quality, policy, product, and client teams) to escalate issues, provide feedback, and align on procedural changes
  • Conducted root cause analysis and implemented corrective actions to minimize recurring errors and improve overall process accuracy
  • Reviewed and updated Standard Operating Procedures (SOPs) to reflect changing business requirements and improve documentation clarity
  • Supported team performance monitoring and provided feedback, helping drive a culture of continuous improvement and accountability

Executive

V2 Solutions Pvt. Ltd.
Navi Mumbai
12.2019 - 03.2021
  • Reviewed and evaluated digital content against 500+ global policies, ensuring 100% compliance with legal, regulatory, and platform-specific standards; contributed to maintaining platform integrity and user trust.
  • Conducted regular quality assurance audits, meticulously documenting findings and collaborating with internal teams to resolve discrepancies and enhance review processes.
  • Curated, edited, and managed large volumes of visual assets, including images, videos, and editorial content, ensuring metadata accuracy for improved searchability and cataloging.
  • Trained, coached, and monitored team members to maintain quality benchmarks across editorial, photo, and illustration queues; supported onboarding and continuous learning initiatives.
  • Generated and maintained weekly reports on quality metrics, productivity, and issue tracking, supporting data-driven decision-making for leadership and operational improvements.
  • Collaborated with cross-functional teams, including policy, product, and support teams, to improve content guidelines and resolve escalated cases efficiently.
  • Identified trends and recurring policy violations, contributing insights that helped refine content moderation guidelines and reduce error rates over time.
  • Maintained high levels of accuracy and attention to detail, even when working with high-volume content queues and tight deadlines in fast-paced environments.

Education

Bachelor of Mass Media -

M.M.K. College
Mumbai
01.2019

Skills

  • MS Office
  • Stakeholder management
  • Quality assurance and compliance
  • Process improvement
  • Training and development
  • SLA management
  • Cross-functional collaboration

Languages

English, Hindi, Sindhi, Marathi

Timeline

Sr. Executive

V2 Solutions Pvt. Ltd.
03.2021 - 12.2023

Executive

V2 Solutions Pvt. Ltd.
12.2019 - 03.2021

Bachelor of Mass Media -

M.M.K. College
Seema Harwani