Seema Harwani
Mumbai
Summary
Operations specialist with 4 years of experience in content moderation, data handling, and quality assurance. Proficient in Excel, with a strong focus on accuracy, compliance, and process efficiency. Experienced in reporting, stakeholder communication, and supporting team performance in fast-paced, data-driven environments.
Overview
4
4
years of professional experience
Work History
Sr. Executive
V2 Solutions Pvt. Ltd.
Navi Mumbai
03.2021 - 12.2023
- Led daily operational workflows across multiple content and support queues, ensuring process efficiency, SLA adherence, and consistent quality output
- Trained and onboarded a team of new and existing employees on operational processes, platform policies, compliance requirements, and content handling best practices
- Developed and delivered training sessions and documentation, enabling faster ramp-up and reducing onboarding time for new hires
- Created and analyzed operational and quality reports, contributing to leadership decisions and process improvements
- Acted as a liaison between cross-functional teams (quality, policy, product, and client teams) to escalate issues, provide feedback, and align on procedural changes
- Conducted root cause analysis and implemented corrective actions to minimize recurring errors and improve overall process accuracy
- Reviewed and updated Standard Operating Procedures (SOPs) to reflect changing business requirements and improve documentation clarity
- Supported team performance monitoring and provided feedback, helping drive a culture of continuous improvement and accountability
Executive
V2 Solutions Pvt. Ltd.
Navi Mumbai
12.2019 - 03.2021
- Reviewed and evaluated digital content against 500+ global policies, ensuring 100% compliance with legal, regulatory, and platform-specific standards; contributed to maintaining platform integrity and user trust.
- Conducted regular quality assurance audits, meticulously documenting findings and collaborating with internal teams to resolve discrepancies and enhance review processes.
- Curated, edited, and managed large volumes of visual assets, including images, videos, and editorial content, ensuring metadata accuracy for improved searchability and cataloging.
- Trained, coached, and monitored team members to maintain quality benchmarks across editorial, photo, and illustration queues; supported onboarding and continuous learning initiatives.
- Generated and maintained weekly reports on quality metrics, productivity, and issue tracking, supporting data-driven decision-making for leadership and operational improvements.
- Collaborated with cross-functional teams, including policy, product, and support teams, to improve content guidelines and resolve escalated cases efficiently.
- Identified trends and recurring policy violations, contributing insights that helped refine content moderation guidelines and reduce error rates over time.
- Maintained high levels of accuracy and attention to detail, even when working with high-volume content queues and tight deadlines in fast-paced environments.
Education
Bachelor of Mass Media -
M.M.K. College
Mumbai01.2019
Skills
- MS Office
- Stakeholder management
- Quality assurance and compliance
- Process improvement
- Training and development
- SLA management
- Cross-functional collaboration
Languages
English, Hindi, Sindhi, Marathi
Timeline
Sr. Executive
V2 Solutions Pvt. Ltd.
03.2021 - 12.2023
Executive
V2 Solutions Pvt. Ltd.
12.2019 - 03.2021
Bachelor of Mass Media -
M.M.K. College