Sumit Joshi
Bangalore
Summary
Seasoned professional bringing demonstrated background of accomplishment in retail store management. Knowledgeable about every facet of operations, including marketing, financial leadership, and loss prevention. Excellent organizational, problem-solving and decision-making abilities focused on cost-effective, profitable business operations.
Overview
16
16
years of professional experience
Work History
Regional Retail Manager
Bata India Ltd
01.2024 - Current
- Manage the Karnataka region for Bata with a turnover of 150 Cr
- Oversee P&L management, ensuring financial targets and operational efficiency
- Lead new store openings, including site selection, layout planning, and local market strategy
- Handle manpower hiring, training, and development to ensure optimal team performance
- Analyze merchandise performance and adjust product mix based on regional trends and customer preferences
- Collaborate with cross-functional teams to drive business goals and improve customer satisfaction
Sr. Manager Sales and Operations SCO
Metro Cash and Carry India
11.2019 - 12.2023
- Spearhead the management of a non-tagged business portfolio worth 2300 Cr, ensuring a mix of food and non-food products tailored to customer needs
- Lead budget planning, sales target achievement, and key performance indicators (KPIs) to optimize customer acquisition and profitability
- Conduct market and competition analysis to build regional assortments and set pricing strategies, ensuring optimal customer experience and competitiveness
- Successfully executed new store openings (NSO) for 4 Metro stores, including customer profiling, catchment analysis, and assortment planning
- Drive customer loyalty programs, seasonal promotions, and strategic product displays to boost sales and generate higher income
- Leverage Voice of Customer (VOC) and NPS dashboards to understand customer preferences and areas for improvement
Area Manager
Aditya Birla Fashion and Retail Ltd
12.2018 - 11.2019
- Managed franchisee development and regional operations for COFO and FOFO stores, ensuring profitability and revenue growth
- Drove the achievement of sales targets and key operational KPIs, analyzing sales trends and implementing cost-reduction measures
- Oversaw store operations, including staff training, finance management, vendor relationships, and adherence to SOPs
- Planned and executed marketing campaigns, leveraging RFM analysis to enhance customer engagement and sales performance
- Implemented customer relationship management (CRM) initiatives to resolve grievances and enhance customer satisfaction
Store Operations Manager
PUMA Retail India Pvt. Ltd
03.2014 - 12.2018
- Managed store operations for an annual business plan of Rs 5 CR, leading a team of 11 members to achieve daily sales targets
- Contributed to buying and season planning as part of the core team for the zone
- Ensured operational excellence by overseeing visual merchandising, inventory management, and shrinkage control
- Built strong customer relationships through event management and database management
SOP Manager
Pantaloons Retail India Ltd
11.2010 - 02.2014
- Led the development and implementation of store SOPs across multiple modules, ensuring strict adherence and operational efficiency
- Conducted audits and training sessions for staff on SOP compliance, contributing to shrinkage control and improved customer service
- Played a key role in launching new categories and brands within stores, ensuring smooth operational transitions and maximizing sales
Unit Manager
SBI Life Insurance Company
06.2009 - 10.2010
- Managed sales support functions, ensuring smooth operations for recruitment, training, and performance of insurance advisors
- Organized promotional campaigns, events, and sales strategy implementation to drive business growth and advisor engagement
Education
MBA - Marketing
IIPS
Indore, India05.2009
Skills
- Strategic Planning & Budgeting
- Customer Relationship Management
- Data-Driven Decision Making
- Competitor analysis
- E-commerce integration
- Merchandise planning
- Profit maximization
- Profit and loss analysis
- Market research, forecasting, and analysis
- Process improvements
- Loss prevention
- Visual merchandising
- Complaint resolution
- Team training and development
- Inventory control
Timeline
Regional Retail Manager
Bata India Ltd
01.2024 - Current
Sr. Manager Sales and Operations SCO
Metro Cash and Carry India
11.2019 - 12.2023
Area Manager
Aditya Birla Fashion and Retail Ltd
12.2018 - 11.2019
Store Operations Manager
PUMA Retail India Pvt. Ltd
03.2014 - 12.2018
SOP Manager
Pantaloons Retail India Ltd
11.2010 - 02.2014
Unit Manager
SBI Life Insurance Company
06.2009 - 10.2010
MBA - Marketing
IIPS
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