Seema Kaur
Jr. Officer
New Delhi
Summary
Persistent Recovery Agent committed to providing excellent customer service and preventing impending loss through negotiation and the enforcement of collection campaigns. Gifted at negotiating settlements or monthly payment allowances and assisting debtors in setting up payment plans. Negotiable Recovery Agent with expert listening and communication abilities. Recognized for successfully resolving over 100% of deficiency collections in 2020. Talented at counseling and assisting current customers in determining favorable payment options.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Jr. Officer
HDFC Bank
New Delhi
10.2019 - 03.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
Bachelor of Commerce - Financial Accounting
Bharti College
New Delhi 08.2016 - 05.2019
Skills
Written Communication
undefinedTimeline
Jr. Officer
HDFC Bank
10.2019 - 03.2021
Bachelor of Commerce - Financial Accounting
Bharti College
08.2016 - 05.2019
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