Seema Pandey
Secunderabad
Summary
Result-driven Pre-Sales Executive known for high productivity and efficient completion of tasks. Skilled in client relationship management, excelling in communication, problem-solving, and supporting business growth. My professional experience includes a role at Genpact in 2019, where I worked on the USA process, GE collections. I have accumulated approximately four years of voice-based experience within the international market.
Overview
13
13
years of professional experience
Work History
Presales Executive
Joined Sheroes group in 2020 and associated with 5 projects - Fenice Energy
03.2024 - 01.2025
- Responsible for effectively managing incoming leads and executing outbound customer calls to identify and qualify potential opportunities
- Collect and accurately record basic customer data, including contact information and preliminary needs, for subsequent handover to the sales department
- Providing comprehensive customer support by effectively addressing and resolving all inquiries and concerns related to solar power installation and product features
- Develop sales opportunities from interested leads and assign them to respective Cluster Managers across India
Customer Support and Telesales
Bummer
05.2023 - 01.2024
- Ecommerce
- Order Confirmation – Confirm Unconfirmed COD Orders in the morning before dispatch to avoid order refusal from customers – First time/Return Customers
- Size Difference check – Check for any size difference in order with customers
- Hold Order confirmations – Confirming/Canceling previous days’ orders that were on hold
- Feedback Calls – Calling customers to get feedback on their previous order with us
- TAT 10 Days after placing the orders
- Abandon carts calls – Calling customers with higher abandon cart value to identify Why and When they abandoned the cart
- Try and convert them into purchase
- IN call Upsell – Call customers and upsell products that they can add to the same order
- We can offer discount and sent payment link to add more products to their order
- For orders below INR 1000 /- upsell Bralettes and pyjamas
Loan Verification Officer
Mahila money
12.2021 - 03.2022
- Working with loan application which provides loan to women’s only for their business growth
- Handel users query through inbound, outbound calls, emails, chats on real time
- Also look after collections of dues from the users
Customer Support and Telesales
Fr8
08.2021 - 11.2021
- Onboarding of Truck driver on Fr8 Platform through Registration
- Generate leads through social media platform e.g.; Facebook, What’s up, LinkedIn and connect with them accordingly
- Manage incoming and outgoing calls from Truck owners and helping them getting loads across India
Customer Support and Telesales
Magic leaf stevia
09.2020 - 03.2021
- Telesales and telemarketing: convert leads into sales through tele calling and selling the products to customers by convincing them over the call
Process Developer
Genpact
01.2019 - 08.2020
- Joined again Genpact in 2019 worked for the same USA collection process for 1 more years
- Hold overall voice experience of almost 4 years in international market
IT Analyst
Intelenet Global services
04.2015 - 11.2017
- Triaging the feedbacks received for different Google products, finding new issues and escalated those bugs to the engineering team
- Managing Google products feedbacks along with 20 resources in my team
- Training the new resources
Process Developer
Genpact
05.2012 - 11.2014
- Worked into blend process wherein had to take inbound and outbound calls to USA Customers
- It was an International voice process
- Had to empathize and sympathize with customers whenever required
- Strong negotiable skill I had to show on each and every call
Education
BSc Degree -
Loyola Academy Degree & P.G College
Secunderabad08.2012
Intermediate -
Kendriya Vidyalaya Trimulgherry / C.B.S.E.
Trimulgherry, Secunderabad05.2009
S.S.C -
Kendriya Vidyalaya Trimulgherry / C.B.S.E.
Trimulgherry, Secunderabad05.2007
Skills
- WINDOWS XP
- Vista
- MS Office
- C Language
- DBMS
- Internet browsing
- Good interpersonal and communication skills
- Responsible, hardworking, dedicated, self-motivated, disciplined
- The ability to easily adapt to the situation
Accomplishments
- Participated in various sports at national level in school and college level.
- Become process developer in just two years.
Hobbies and Interests
Listening Music
Disclaimer
I hereby declare that the above written particulars are correct to the best of my knowledge and belief.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 10/11/88
- Gender: Female
- Nationality: Indian
Timeline
Presales Executive
Joined Sheroes group in 2020 and associated with 5 projects - Fenice Energy
03.2024 - 01.2025
Customer Support and Telesales
Bummer
05.2023 - 01.2024
Loan Verification Officer
Mahila money
12.2021 - 03.2022
Customer Support and Telesales
Fr8
08.2021 - 11.2021
Customer Support and Telesales
Magic leaf stevia
09.2020 - 03.2021
Process Developer
Genpact
01.2019 - 08.2020
IT Analyst
Intelenet Global services
04.2015 - 11.2017
Process Developer
Genpact
05.2012 - 11.2014
BSc Degree -
Loyola Academy Degree & P.G College
Intermediate -
Kendriya Vidyalaya Trimulgherry / C.B.S.E.
S.S.C -
Kendriya Vidyalaya Trimulgherry / C.B.S.E.
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