Seema Pathak
Specialist cum Trainer
Fursungi
Summary
Results-driven Insurance Specialist and Corporate Trainer with over 10 years of experience in the insurance domain, specializing in process optimization, stakeholder management, and team training across onshore and offshore locations. Proven ability to bridge operational gaps, enhance team performance, and deliver impactful training programs aligned with business goals. Adept at managing cross-functional teams, implementing best practices, and ensuring compliance with industry standards.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Specialist
AllState
10.2018 - Current
- Investigated system issues and implemented resolutions to reduce downtime.
- Proper validation of automobiles (4-wheelers) and approval for claims, if no issues or concerns are found regarding the province and guidelines.
- Evaluated and adopted new technologies to address changing industry needs.
- Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance.
- Quickly adapted training plans for client needs, keeping timelines, budgets, and desires in mind.
- Analyzed team performance and identified opportunities for additional training.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Senior Associate
EXL Service PVT LTD
07.2014 - 04.2018
- Built and maintained relationships with new and existing clients while providing a high level of expertise.
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
- Remove or update the scope of coverage for the policy as per the client's requirements.
- Assigned tasks, reviewed performance, and devised improvement plans or corrections.
- Assigned tasks to lower-level personnel based on qualifications and skill sets.
HTML Programmer
Aptara new media Pvt Ltd
09.2012 - 03.2014
- Provided front-end website development using WordPress, HubSpot, and other editing software.
- Ran debugging tools such as Firebug and Chrome Inspector to eliminate flaws and glitches prior to publishing.
- Conceptualize and write print materials for clients.
- Designed sites for clients and helped them understand the areas that require attention or change.
Education
MBA - IT
Pune University
Pune 06.2013 - 04.2015
BCA - Computer And Information Sciences
Sher Shah College
Sasaram, India 05.2008 - 06.2011
Skills
Insurance Operations ( P&C)
Certification
API-28
Accomplishments
- Won star of the month 4 times in Allstate.
- Won best performer award twice in EXL Services Pvt Ltd.
Interests
Singing
Timeline
Specialist
AllState
10.2018 - Current
Senior Associate
EXL Service PVT LTD
07.2014 - 04.2018
MBA - IT
Pune University
06.2013 - 04.2015
HTML Programmer
Aptara new media Pvt Ltd
09.2012 - 03.2014
BCA - Computer And Information Sciences
Sher Shah College
05.2008 - 06.2011
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