Sahil Sayyed
Mumbai
Summary
Results-driven insurance operations professional with five years of experience in business insurance and aviation claims operations. Currently working at Marsh, handling business insurance premium audits, claims processing, endorsements, and policy servicing, with a strong focus on accuracy, regulatory compliance, and client satisfaction. Skilled in financial analysis, policy compliance, and managing insurance operations while maintaining high service standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Specialist
Marsh
Mumbai
01.2025 - Current
- Handled many work types at Marsh McLennan Agency (MMA), such as:
- Business Insurance Premium Audit: Calculating business insurance premiums for clients, comparing them with the current rates, delivering to clients, and creating an audit display, etc.
- Certificate of Insurance (COI) - To create a certificate for required insureds for them and their subsidiaries, including all the required limits and policies, and delivering it on time.
- Invoicing - Providing invoices to insured individuals for the audit amount, which can be additional premium or return premium.
- Endorsement: To complete and amend any endorsement, from changing the required field to delivering it to the client, as well as invoicing it.
- Sagitta Policy Update - To update the Sagitta as per policy, proposal, or quote to update details such as commercial property details, general liability limits, workers' compensation class codes, etc.
- Claim Kit Handling - Creating an easy-to-use kit for insured individuals where they can find a single point of contact for each of their policies.
- Indio Renewals - To renew policies for upcoming years, including required forms and applications needed for documentation for the policy binding.
Senior Associate
WNS Global Services Ltd
Mumbai
08.2022 - 07.2024
- Handled customer email claims for British Airways, including EU compensation claims, denied boarding, downgrades, baggage loss or damage, and onboard service issues. Managed ticketing changes and refund requests, providing end-to-end resolution while ensuring compliance with airline policies, and maintaining high customer service standards.
Advisor
Athena BPO Pvt Ltd
Mumbai
09.2021 - 04.2022
- Handling OBCC and IBCC for ICICI banking customers, related to their accounts, POS machines, and other banking needs.
Education
M.com - Operations And Economics
Sikkim Manipal University (SMU) Distance Learning
Sikkim01-2027
B.M.S - Marketing Management
GNVS Institute of Management
Mumbai03-2024
Skills
- Financial analysis
- Audit management
- Policy support
- Effective communication
- Quality assessment
- Customer relations
- Stakeholder engagement
- Key performance indicators
- Audit procedures
- Claims handling
- Insurance product knowledge
Accomplishments
Employee of the Year for Excellent Productivity and Quality, by British Airways Customer Relations Director Harriet Hunter. (WNS)
Affiliations
Volunteer (WNS Cares Foundation, WCF): The volunteers conduct a range of activities, including teaching, sports, creative projects, and mentoring. Every day, at least 14 volunteers are at work in a partner school or involved in a program not only in India but also across the 12 countries where WCF is making a difference.
Timeline
Specialist
Marsh
01.2025 - Current
Senior Associate
WNS Global Services Ltd
08.2022 - 07.2024
Advisor
Athena BPO Pvt Ltd
09.2021 - 04.2022
M.com - Operations And Economics
Sikkim Manipal University (SMU) Distance Learning
B.M.S - Marketing Management
GNVS Institute of Management