Seema Pawar
Powai, Mumbai
Summary
Responsible Customer Service Executive passionate about delivering outstanding quality and service. Offering 8 years of experience in industry with history of recognition for performance.
Overview
10
10
years of professional experience
Work History
Fares filling executive
Tata consultancy services
Mumbai
11.2023 - Current
- Working for Airindia as Fares Filling Executive
- Update and maintain fare information for flights, hotels, and other travel-related services in our database.
- Monitor industry trends and competitor pricing to ensure our fares remain competitive in the market.
- Ensure accuracy and consistency of fare data across all distribution channels.
Senior Customer Associate
FirstSource Solutions Ltd
Malad
03.2018 - 10.2023
- Worked for Sky UK process as Back office Executive
- Processing refunds, exchanges and service requests for customers arranging Enginer visit to customer location
- Job responsibilities include deactivation of decreased customer account and processing due amount to there respective family member or friend
- Making VAT receipt of customer billi
Journey Manager SLB
Sutherland Global Services
Airoli
09.2016 - 03.2017
- Worked for Schlumberger as Journey manager
- Defining route, checking journey time road conditions by asking questions to drivers
- Implementating measures and company transport policies that ensure these drivers are kept safe all the times
- After checking all safety checks ,rest hours weather conditions departing journey for drivers
Associate - Ops
WNS Global Services
Airoli
08.2015 - 09.2016
- Worked for flipkart as customer service executive
- Provide quotes and information to customer related to there product
- Provide information including delivery time and other queries related to the product
- Fulfill invoice request on purchase handling customer concern and complaints in a timely manner
Education
S.S.C -
Mumbai Div Board
HSC (commerce) -
Mumbai Div Board
T.Y.B.M.S -
MUMBAI UNIVERSITY
Skills
- Quick learner and result oriented
- Polite and capable of working in different testing
- Creative and enthusiastic
- Good email writing skills
- Technical excel skill
Personal Information
- Date of birth: 11/27/93
- Gender: Female
- Marital status: Single
- Religion: Buddhist
Hobbies and Interests
- Travelling
- Reading
- Eager to know new things
- Attitude to see and perceive things from others point of view
Rewards and Achievement
- Advisor of the Month: Honored for punctuality and consistent performance in back-office operations, ensuring timely task completion and maintaining exceptional accuracy in customer support processes
- Recognized as the best-performing trainee during On-the-Job Training (OJT) for outstanding dedication, exemplary skills, and consistent high-quality work
Timeline
Fares filling executive
Tata consultancy services
11.2023 - Current
Senior Customer Associate
FirstSource Solutions Ltd
03.2018 - 10.2023
Journey Manager SLB
Sutherland Global Services
09.2016 - 03.2017
Associate - Ops
WNS Global Services
08.2015 - 09.2016
S.S.C -
Mumbai Div Board
HSC (commerce) -
Mumbai Div Board
T.Y.B.M.S -
MUMBAI UNIVERSITY