Mamta Chikane
Summary
Dynamic professional with extensive experience at Autohanger Mercedes Benz Pvt Ltd, excelling in customer relationship management and feedback analysis. Proven ability to resolve complex issues and enhance client satisfaction through effective communication and adaptability. Skilled in administrative support and data reporting, consistently achieving results and fostering positive relationships. Quick learner with a challenging and result-oriented attitude. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
8
8
years of professional experience
Work History
Receptionist Cum Customer Relationship Executive
Autohanger Mercedes Benz Pvt Ltd
Kandivali Mumbai
05.2025 - Current
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Assisted with administrative tasks such as filing documents, copying materials.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Answered questions about organization and provided callers with address, directions, and other information.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and routed calls efficiently.
- Processed incoming mail and deliveries, ensuring timely distribution.
- Developed positive relationships with clients and vendors through effective communication.
- Maintained a clean and welcoming reception area for guests.
Receptionist cum CRE
Audi Mumbai West(Krishiv), Andheri
Andheri Wet
10.2023 - 05.2025
- Greeted clients and visitors warmly upon arrival at the luxury automotive dealership.
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
- Maintained an organized reception area to create a welcoming environment for guests.
- Handled customer inquiries and provided information about vehicles and services offered.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Sr Customer Relationship Executive
Shreenath KIA
05.2021 - 10.2023
- Identified areas of improvement within the organisation through customer feedback surveys.
- Resolved complex customer issues by leveraging analytical problem solving skills.
- Assisted senior management in developing long-term relationships with key customers.
- Assisted customers with resolving service-related issues.
- Maintained customer satisfaction by gathering actionable insights and offering solutions.
- Interacted with customers to quickly handle escalated queries and complaints.
- Coached and provided feedback to staff to improve performance and achieve company objectives.
- Analyzed customer feedback and identified areas of improvement.
Customer Relationship Executive
Morris Garages Motors
05.2020 - 05.2021
- Analyzed customer feedback to identify areas for improvement in company products or services.
- Supported sales team by providing valuable, customer-related product and service insight.
- Utilized problem solving skills to resolve customer complaints quickly and effectively.
- Generated reports on key performance indicators such as response times and success rates.
Customer Relationship Executive
NEXA Shivam Autozone
11.2017 - 05.2018
- Handled conversations with customers dealing with complex issues while maintaining composed, professional demeanor.
- Provided excellent customer service, resolving customer queries promptly and efficiently.
- Analyzed customer feedback to identify areas for improvement in company products or services.
- Supported sales team by providing valuable, customer-related product and service insight.
- Tracked orders from start to finish ensuring delivery within specified timelines.
- Participated in training sessions conducted by senior staff members on topics related to customer relationship management.
- Utilized problem solving skills to resolve customer complaints quickly and effectively.
Education
SSC -
Vivek Vidhalaya
MaharashtraHSC - Commerce
Oriental college of commerce
MaharashtraB.com -
Vivek college of commerce
MaharashtraSkills
- Challenging & Result oriented attitude
- Flexibility in nature
- Quick and Continuous Learner
- Basics in Computer
- Hardworking in nature
- Typing Speed 30
- Telephone skills
- Organization skills
- Appointment scheduling
- Customer and client relations
- Scheduling appointments
- Administrative support
- Customer service excellence
- Customer relationship management
- Feedback analysis
- Data reporting
- Team collaboration
- Effective communication
- Relationship building
- Quick learner
- Adaptability to learners
- Quick information processing
- Intuit quickbooks enterprise solutions proficiency
References
References available upon request
Personal Information
- Father's Name: Uttam Chikane
- Date of Birth: 05/28/93
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Receptionist Cum Customer Relationship Executive
Autohanger Mercedes Benz Pvt Ltd
05.2025 - Current
Receptionist cum CRE
Audi Mumbai West(Krishiv), Andheri
10.2023 - 05.2025
Sr Customer Relationship Executive
Shreenath KIA
05.2021 - 10.2023
Customer Relationship Executive
Morris Garages Motors
05.2020 - 05.2021
Customer Relationship Executive
NEXA Shivam Autozone
11.2017 - 05.2018
SSC -
Vivek Vidhalaya
HSC - Commerce
Oriental college of commerce
B.com -
Vivek college of commerce