Seetaram Korukonda
Delivery Leader
Hyderabad
Summary
A highly motivated IT delivery leader overall25 years of experience , with last 10 years in leading diversified portfolio of application development and management in Insurance industry for large North American Property& Casualty insurance clients. Spearheaded multiyear Application development & maintenance engagements along with infrastructure support with a team size of 300. Exercised Strategy formulation and addressing key issues facing Business and IT Leaders such as agility, innovation, growth, cost efficiency and increased productivity. Delivered multiple large-scale strategic and highly complex initiatives like establishment of Digital Platforms, API economy, Modernization, Systems Consolidation, Cloud Migration by leading-edge IT solutions. Driven strategic growth initiatives by identifying offerings, maximizing customer value proposition, nurturing the innovation culture, and transforming digital landscape. Improved the Client Satisfaction score by stabilizing and strengthening the client application portfolio. Reputed for active mentorship to mid and senior level team members to anchor around their strengths, and to effectively deliver outcomes and grow their careers.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Client Service Excellence Leader
IBM INDIA
Hyderabad
09.2020 - Current
- Demonstrated thought leadership in execution of quality transformation initiatives
- Drove system efficiency through continuous innovation culture aligned with client transformation roadmap
- Lead quality consultants in Agile, DevSecOps transformation to reduce time to market by 30% and productivity improvement by 25%
- Delivered 15 successful case studies in FSS Sector to leverage best practices across other projects.
- Increased client satisfaction scores to promoters across multiple accounts through continuous innovation approach
- Reduced Trouble projects from 1.8% to 0.9
- Used critical thinking to break down problems, evaluate solutions and make decisions
Delivery Project Executive
IBM INDIA
Hyderabad
06.2011 - 08.2020
- Administered managed services contracts of $132M with annual revenue of $35M for a leading North American P&C Insurance client.
- Helped account growth with annualized rate of 32% YoY and improved GP by 7% points by employing various levers.
- Managed complex delivery for given clients and supervised book of business across multiple accounts.
- Implemented First of Kind distributed agile delivery in 2012 resulted in 30% operational cost saving turned as successful case study to demonstrate during client visits to Offshore delivery centre in Banking and Insurance Sector.
- Lead delivery of large client digital transformation project with successful implementation of 250+ microservices to support global sales and service architecture.
- Fostered innovation culture in team to improve overall productivity with automation and value stream
- Successful execution of client innovation programs resulting in reduction time to market by 30% and productivity improvement by 25%
- 17% reduction in MTTR for service delivery engagement by addressing development and operational team synergies.
- Lead organizational initiatives such as Base Account growth, Lean and RFP responses
- Instrumental in designing and executing operating model across application, infrastructure, service desk and streamlining end to end delivery.
Program Manager
IBM
Hyderabad
11.2006 - 06.2011
- Lead end to end transformation design & build projects, complex testing, and maintenance projects to major IT clients
- Successfully led Testing Centre of Excellence for Bell Canada Enterprise applications.
- Improved operational efficiency by realigning main batch cycle resulted in 6 hours saving in batch completion and enabled system ready to agents,brokers 8AM EST.
- Introduced Front door process for effective backlog management that resulted in first time accurate estimation for selected projects.
Associate Consultant
Tata Consultancy Services
Hyderabad
05.2004 - 10.2006
- Delivered end to end solutions and won new deals as Industry consultant for Telecom Sector
- Lead COE team in developing internal assets, best practices leveraged in RFP responses to increase winning proposition.
Education
Post Graduate Program - Management
Indian Institute of Management
Kozhikode, KL 01.2004 - 01.2005
B. Tech - Electronics & Communications
Bapatla Engineering College
Bapatla 01.1987 - 01.1991
Skills
Client service-focused
Certification
AZ-900 (Azure Fundamentals), Microsoft Cloud Certification for Leaders
Additional Information
- AWARDS , Excellence & Eminence Award (2021, 2020, 2019, 2012) Service Excellence Award (2020, 2018, 2011) Best People Manager Award (2010, 2012) Certificate of Appreciation from David O Brien - CIO, SVP, Standard Insurance
Timeline
Client Service Excellence Leader
IBM INDIA
09.2020 - Current
Delivery Project Executive
IBM INDIA
06.2011 - 08.2020
Program Manager
IBM
11.2006 - 06.2011
Associate Consultant
Tata Consultancy Services
05.2004 - 10.2006
Post Graduate Program - Management
Indian Institute of Management
01.2004 - 01.2005
B. Tech - Electronics & Communications
Bapatla Engineering College
01.1987 - 01.1991
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