Seetha Lakshmi Subbian
Product Ops Analyst
Bengaluru - Marathahalli
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Product Ops Analyst
CoinSwitch
05.2022 - Current
- Managing all payment-related operations, including reconciliation and refunds and addressing payment related issues
- Overseeing support engineering and product management within the payments domain
- Identified and resolved problems through root cause analysis and research
- Handling Grafana alerts related with payments and taking necessary steps to resolve
Senior Client Service Delivery Analyst
Notified
03.2013 - 04.2022
- Produced high-quality data analysis reports by systematically collecting and evaluating valuable information from traditional and social media platforms for clients
- Monitored and studied trends in Social Media tools and applications
- Design and style, create, and put into action report templates for equally exterior and internal reporting
- Leverage analytical resources to know and maximize on the internet marketing and advertising packages performance
- Ensured all copyright issues and obtained permission wherever required
- Providing Qualitative analytics (i.e.) Tonality, Impression, Market and Quantitative analysis such as Share of Voice/Volume and Reach
Financial Analyst
RR Donnelley
05.2008 - 08.2011
- Handled trust cash recon, focusing on 401(k) plans
- Worked on CITIX and SYBASE platform
- Trouble shooting Errors on Payrolls
- Worked on file uploading in FTP using CSV format
- Trust Balance reconciliation
- Research on Trust Cash Balance
- Interacted effectively with clients on Trust Cast Balance
- Updating Daily Report to Client
Education
MBA -
Anna University
Chennai 08.2006 - 05.2008
B.Com -
MS University
Nagercoil 06.2003 - 04.2006
Skills
Business Analysisundefined
Accomplishments
- Best Performer of the Month @ RR Donnelley
- Most Promising Performer of the Month @ RR Donnelley
- Best Performer of the Month @ NASDA
- Selected as POC of my team
Timeline
Product Ops Analyst
CoinSwitch
05.2022 - Current
Senior Client Service Delivery Analyst
Notified
03.2013 - 04.2022
Financial Analyst
RR Donnelley
05.2008 - 08.2011
MBA -
Anna University
08.2006 - 05.2008
B.Com -
MS University
06.2003 - 04.2006
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