Sehaj Khanna
Education Management
Mumbai
Summary
Proactive with demonstrated operations leadership, sales planning and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Regional Manager South Asia
Ellis Technologies
Mumbai
04.2022 - 03.2023
- Maintain excellent relationships with current Ellis partners within the designated region.
- Provide ongoing training, product information and relevant Ellis promotional support for partners.
- Research, analyze, and recommend new Ellis partners, along with monitoring partners performance.
- Broadcast communications and activities online using CRM and social media platforms, including delivering key messages and encouraging engagement from potential and current partners.
- Provide Ellis partners with training, education, and ongoing marketing support.
- Manage all the partners (150+) in India region and responsible for their development and growth
- Was able to achieve 90% of business from partners in India
- Skills: Analytical Skills · Customer Relationship Management (CRM) · Close CRM · monday.com · Customer Service · Sales · Customer Satisfaction · Customer Retention · Business-to-Business (B2B)
Regional Manager
KC Overseas Education Pvt Ltd
Mumbai
05.2021 - 04.2022
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Developed brand expansion initiatives across sales, marketing, and advertising campaigns.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Visit partners on daily basis to increase relationship and business , Giving them regular updates and current features of online portal
- Assisting in introducing new Allied products – Test Prep Portal, Education loans ,Accommodation services etc.
- Held monthly meeting with director to identify techniques to overcome sales obstacles.
- Defined locations, dealers and investors to drive product sales and foster brand expansion.
- Advanced regional branch performance by 130% through managerial reorganization methods
- Train and guide more than 400 agents to improve the quality and volume of international applicants, ensuring top quality
- Run relevant reports on partners to enable progress, plus flag actions needed for stakeholders.
- Skills: Analytical Skills · Customer Relationship Management (CRM) Excel Customer Satisfaction · Customer Retention · Business-to-Business (B2B)
Branch Manager
Riya Education Pvt Ltd
Mumabai
01.2020 - 04.2021
- Implementing Business Development strategies and plans to achieve designed targets.
- Formulating strategies / policies; reaching out to unexplored market segments/customer groups for business expansion.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Counseled Students and Parents for countries like USA , UK , Canada , Australia , Sweden , Germany and New Zealand
- Identifying potential target group. (B2B and B2C)
- Meeting potential business partners and convinces them to promote Riya Education’s Products/Services.
- Scheduling Webinars / Preparing Reports
Branch Manager
The Study Express
Amritsar
10.2016 - 12.2019
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Counseled Students daily for countries like Canada and Australia
- Oversaw daily operations to ensure high levels of productivity.
- Boosted branch sales by developing and deepening customer loyalty
Team Leader
Ess Gloabal Pvt Ltd
Ludhiana
01.2014 - 09.2016
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved problems, improved operations and provided exceptional service.
- Counseled 5-10 students daily for countries like Canada , Uk , USA, Australia New Zealand and Europe
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelors of Banking And Insurance -
Lala Laj Pat Rai College
Mumbai 03.2010 - 04.2013
Skills
Business development and planning
Product and service sales
Systems and software programs
Database Management
Goals and performance
Sales expertise
Strategic planning
Leadership skills
Timeline
Regional Manager South Asia
Ellis Technologies
04.2022 - 03.2023
Regional Manager
KC Overseas Education Pvt Ltd
05.2021 - 04.2022
Branch Manager
Riya Education Pvt Ltd
01.2020 - 04.2021
Branch Manager
The Study Express
10.2016 - 12.2019
Team Leader
Ess Gloabal Pvt Ltd
01.2014 - 09.2016
Bachelors of Banking And Insurance -
Lala Laj Pat Rai College
03.2010 - 04.2013