Sehajpal Singh Jhutti
Quality Analyst
Mohali
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Quality Analyst
Teleperformance India
Mohali
04.2022 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Participated in client meetings to advice innovative ideas which led to a major wall moving improvement.
Subject Matter Expert
Teleperformance
Mohali
08.2020 - 03.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Travel Advisor
R&A Travel Consultant
Jalandhar
01.2019 - 07.2020
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Education
Diploma in Engineering - Diploma in Automobile Engineering
Mehr Chand Polytechnic College
Jalandhar 08.2018 - 10.2020
Skills
Data analysis
undefinedTimeline
Quality Analyst
Teleperformance India
04.2022 - Current
Subject Matter Expert
Teleperformance
08.2020 - 03.2022
Travel Advisor
R&A Travel Consultant
01.2019 - 07.2020
Diploma in Engineering - Diploma in Automobile Engineering
Mehr Chand Polytechnic College
08.2018 - 10.2020
Book Reading
Have vast interest in Punjabi literature, History & Biographies.
Book Reading
Have vast interest in Punjabi literature, History & Biographies.
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