Summary
Overview
Work History
Skills
Education
Languages
Affiliations
Accomplishments
Timeline
Generic

Sejal Mahyavanshi

Vapi

Summary

Versatile professional with expertise in customer relationship management and operational efficiency, proven through roles at Kotak Mahindra General Insurance,Mettler Toledo and Kaya Skin Clinic. Skilled in streamlining workflows and boosting team productivity, with recent freelancing experience enhancing adaptability and client satisfaction. Proficient in CRM software and performance reporting, driving effective solutions in dynamic environments.

Overview

10
10
years of professional experience

Work History

Freelancer

Self employed
Vapi
11.2023 - Current
  • Verified and processed accurate information from multiple sources.
  • Executed data entry from paper documents and emails into computer systems.
  • Compiled MIS reports using raw data for decision-making.

Associate

Mettler Toledo Pvt Ltd
Mumbai
02.2023 - 09.2023
  • Facilitated team collaboration across departments to streamline operations and enhance productivity.
  • Documented performance data to ensure accuracy in internal reporting.
  • Participated in team meetings to deliver project updates and recommend enhancements.
  • Trained and mentored new associates, improving workflow efficiency.
  • Managed multiple tasks with strong attention to detail.
  • Assigned work to team members, optimizing productivity and efficiency.
  • Coordinated daily activities with US team members to achieve operational goals.
  • Preparing MIS reports, monthly reports for reviews to management.
  • Verified and processed accurate information from various sources.

Assistant Manager

Kotak Mahindra General Insurance Co. Ltd
Mumbai
11.2017 - 09.2022
  • Managed customer inquiries and resolved complaints to boost service satisfaction.
  • Streamlined departmental workflows, enhancing productivity and operational efficiency.
  • Monitored compliance with safety regulations and internal policies to ensure adherence.
  • Maintained up-to-date knowledge of company products, improving decision-making capabilities.
  • Utilized CRM software for efficient tracking of leads and client interactions.
  • Participated in training sessions on insurance protocols to stay informed about policy updates.
  • Contributed to marketing strategies that effectively promoted insurance services.
  • Managed customer inquiries and resolved complaints promptly.

Beauty Therapist

Kaya Skin Clinic
Mumbai
07.2015 - 06.2016
  • Delivered personalized skincare consultations tailored to individual client needs.
  • Executed beauty treatments including facials, peels, and makeup applications.
  • Educated clients on skincare products and optimal routines for enhanced results.
  • Managed inventory by tracking product usage and reordering supplies efficiently.
  • Collected client feedback to refine service offerings and elevate satisfaction levels.
  • Fostered strong customer relationships through exceptional service and promotion of additional products.
  • Coordinated reception duties, addressing inquiries from potential customers and managing appointments.
  • Ensured adherence to health and safety regulations during all beauty treatments.

Skills

  • Computer proficiency and CRM software utilization
  • Customer interaction and service
  • Operational efficiency and workflow optimization
  • Customer relationship management
  • Performance data documentation and reporting
  • Team coordination and cross-functional teamwork
  • Problem solving and attention to detail
  • Multitasking and organization skills

Education

April 2015 - B.Com in Commerce and Accounting, Prahladrai Dalmia Lions College, Mumbai - scored 65%

February 2012 - HSC, K.G. Mittal College, Mumbai - scored 70%

March 2010 - SSC, Royal Academy School, Mumbai - scored 73%

Languages

Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Affiliations

  • Participated in a mega health check-up in rural areas
  • Worked as a social worker at a child welfare orphanage
  • Promoted and provided a trial for skin care products at a mall

Accomplishments

  • Honored for the finest clinic feedback
  • Appreciated for the best customer service

Timeline

Freelancer

Self employed
11.2023 - Current

Associate

Mettler Toledo Pvt Ltd
02.2023 - 09.2023

Assistant Manager

Kotak Mahindra General Insurance Co. Ltd
11.2017 - 09.2022

Beauty Therapist

Kaya Skin Clinic
07.2015 - 06.2016

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Sejal Mahyavanshi