Selina Kidd
Rensselaer
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
10
10
years of professional experience
2002
2002
years of post-secondary education
Work History
Assistant Store Manager
Tractor Supply Company
Rensselaer
07.2019 - Current
- Assisted in managing daily store operations and team performance.
- Trained and mentored new employees on company policies and procedures.
- Oversaw inventory management and ensured stock levels met customer demand.
- Coordinated staff scheduling to optimize labor efficiency during peak hours.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Collaborated with the store manager to develop sales strategies and promotions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Kitchen Manager/Cook
Good Oil Company
Rensselaer
03.2016 - 07.2019
- Managed daily kitchen operations to ensure efficient food preparation.
- Supervised and trained kitchen staff on food safety practices.
- Developed menus in collaboration with culinary team and management.
- Implemented quality control procedures for food presentation and taste.
Education
Kankakee Valley High School
Wheatfield, INSkills
- Inventory management
- Cash handling
- Employee training
- Staff scheduling
- Sales strategy
- Customer relationship management
- Visual merchandising
- Quality control
- Problem solving
- Effective communication
- Adaptability
- Staff management
- Customer relations
- Operations
- Customer service management
Timeline
Assistant Store Manager
Tractor Supply Company
07.2019 - Current
Kitchen Manager/Cook
Good Oil Company
03.2016 - 07.2019
Kankakee Valley High School