SELTHANGLIEN THIEK
New-Delhi
Summary
To work in a challenging and progressive environment where my knowledge and experience would be utilizing that affords the opportunity to grow cultivate my potential and maximize my contribution to the organization
Overview
9
9
years of professional experience
Work History
BT Sport/TV Technical Support
BT Global Business service private ltd
GURUGRAM
02.2017 - Current
- Provided technical support to customers over the phone and via email.
- Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity.
- Diagnosed and troubleshot computer problems for customers by using remote access tools.
- Installed and configured hardware components such as printers, scanners, modems, routers, and other peripheral devices.
- Configured user settings in accordance with company guidelines.
- Tested system performance after installation or configuration changes were made.
- Developed and maintained strong relations with customers to meet quality expectations.
BT EE- Sales Associate
BT Global Business service pvt ltd
GURUGRAM
02.2017 - Current
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Computed purchases and received and processed cash or credit payment.
Order Management- Pricing & Ordering Support
BT Global Business service pvt ltd
GURUGRAM
02.2017 - Current
- Reviewed customer orders for accuracy and completeness prior to processing.
- Manage the handovers between the different BT department during Pricing and ordering.
- Perform BT portfolio product costing/pricing and ordering using BT standard tools within agreed SLA and right at first time approach.
- Delivered timely, accurate and Comprehensive support to project manager in product pricing to win bid
- Developed processes to ensure order fulfillment was timely and accurate.
- Coordinated with vendors and suppliers to ensure product availability and delivery timelines were met.
- Generated reports on order status, inventory levels, delivery times, and other metrics related to order management.
- Monitored changes in demand from customers and responded accordingly by adjusting production schedules or sourcing new materials.
- Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
- Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
- Maintained product price lists and confirmed customer orders for accurate unit pricing.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Placed orders onto conveyor belts to move to next department for further processing.
AT&T-Process Associate
FALCON FORCE PVT LTD
GURUGRAM
09.2015 - 01.2017
- AT&T wireless activation U.S. process.
- We activate wireless number for new and existing customer’s and process different type of order.
- Upgrade and activation of new line , Add-on line , Upgrade, Cross upgrade and WLNP port activation.
Education
Bachelor of Arts -
Delhi University
Delhi01-2020
GED -
Higher Secondary School N.I.O.S
Manipur10-2009
High School Diploma -
Stephen High School
Manipur03-2007
Skills
- Problem Resolution
- Software Installation
- Hardware Configuration
- Incident Management
- Advanced troubleshooting
- Customer Support
- Application support
- Technical Support
- Systems Analysis
- Customer Success Management
- Complaint resolution
- Remote Support
- Purchase Order Management
- Order Fulfillment
- Order Picking
- Deadline Management
- Revenue management
- Client management
- Operations Management
Timeline
BT Sport/TV Technical Support
BT Global Business service private ltd
02.2017 - Current
BT EE- Sales Associate
BT Global Business service pvt ltd
02.2017 - Current
Order Management- Pricing & Ordering Support
BT Global Business service pvt ltd
02.2017 - Current
AT&T-Process Associate
FALCON FORCE PVT LTD
09.2015 - 01.2017
Bachelor of Arts -
Delhi University
GED -
Higher Secondary School N.I.O.S
High School Diploma -
Stephen High School
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