Sateesh Galla
After Sales Service Manager
Chennai,Tamilnadu
Summary
Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities.
Being an enthusiastic and competitive person by nature, would like to work and grow in an environment, where performance is rewarded with new responsibilities, and serve in reputed growth oriented industry in the field of automobile to power my career ahead.
Overview
23
23
years of professional experience
Work History
National Service Manager-India , NP, BT,BD,SL
Husqvarna India Products Pvt ltd
Chennai
09.2016 - Current
- Spare parts & Accessories Business and After sales activities PAN India , Nepal , Bhutan , Bangladesh , SriLanka
- Spares order to global team and Maintaining ABC analysis based on consumption.
- Developed and implemented national service strategies to ensure customer satisfaction and loyalty.
- Ensured compliance with all regulatory standards and requirements for national service operations.
- Monitored performance metrics of the national service team to identify areas of improvement.
- Conducted regular training sessions for service technicians on best practices in customer service.
- Managed daily operations of the national service team including scheduling, resource allocation, and budgeting.
- Analyzed customer feedback surveys to evaluate quality of services provided by the team.
- Collaborated with product development teams to understand customer needs and recommend improvements in products or services offered nationally.
- Resolved escalated complaints from customers in a professional manner within established timelines.
- Organized meetings with representatives from various departments to discuss progress on projects related to national service initiatives.
- Provided guidance and mentorship to junior members of the team as needed.
- Drafted reports outlining key performance indicators for the national service department.
- Established policies and procedures for efficient management of resources allocated for national services.
- Generated monthly reports highlighting trends in customer feedback scores and overall performance metrics.
- Partnered with marketing teams to create promotional campaigns targeted at increasing awareness about available services nationwide.
- Promoted safety processes to reduce workers' compensation and costs.
- Created training manuals to resolve simple and complex customer issues.
- Conducted regional management meetings and conferences on consistent basis, fostering open communication and best practices.
- Conducted training and offered staff development opportunities to decrease process lags.
- Improved individual location efficiency through effective leadership restructure.
- Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion.
- Worked with service department managers to enforce compliance with manufacturer warranty and policy procedures.
- Created and managed budgets for travel, training and team building activities.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Asst.Area Manager – Service
TRACTOR AND FARM EQUIPMENT LTD
Chennai
09.2014 - 09.2016
- Spare parts & Accessories Business and After sales activities in South Region of India
- Ensuring Safe & essential infrastructure at dealerships as per the company norms
- Preparing budgets for the financial year for the regions and planning for the activities
- Planning Pre-Seasonal activities like Van, Kiosk and free service, Monsoon campaigns
- Escalating the product issues to product management and ensure issues are resolved
- CFT with Other teams for innovation projects
- Planning and Development of rural technicians, conducting trainings to attend rural customers to reduce the down time period
- Audits to be conducted as per company norms and closing of NCRs
- Preparing daily& monthly reports to head service
- Trained and certified Internal TUV auditor.
Sr.Engineer-Service
HONDA Siel POWER PRODUCTS LIMITED
Hyderabad
09.2010 - 09.2012
- Dealer Infra development (Green, Orange & Red)
- Distributor development in terms of Service
- Training to Dealer and Sub dealer technicians
- Warranty management
- ISO Audit files maintaining for Overall Area Office
- Monitoring customer complaint resolution and analyze the trend
- CSI Survay in state and send the analysis report
- Spare parts supply vs demand to be met and ensure dealer having stock.
Officer-Service
Exide Industries Limited
Hyderabad
02.2007 - 09.2010
- Ensuring Safe & essential infrastructure at dealerships as per the company norms
- Warranty claim Management to OEMs
- OEM visits to train the OEM dealerships on Battery
- Dealer warranty % monitoring according to sales
- Branch service operations and sales support activities
- CRM to be maintained for promotional activities.
Technical officer
Orange motors
Hyderabad
10.2005 - 01.2007
- Shop floor management and work allocation
- Shop floor revenue generation
- Parts target to be achieved
- Technician handling with adequate work.
Asst.manager -service
Pratul Honda
Hyderabad
11.2003 - 09.2005
- Shop floor management and work allocation
- Shop floor revenue generation
- Parts target to be achieved
- Technician handling with adequate work
- Over all Shop floor responsibility to achieve Principle targets.
Service supervisor
Lakshmi motors
Hyderabad
08.2001 - 10.2003
- Receipt of Vehicles and arrange for all sort of information to the customers
- Shop floor management and work allocation
- Shop floor revenue generation
- Parts target to be achieved
- Technician handling with adequate work.
Education
B-Tech Mechanical Engineering -
Jawaharlal Nehru Technological university
03.2011
Diploma in Automobile Engineering -
State Board of Technical Education & Training
04.2001
10th -
State Board of Secondary Education
03.1998
Microsoft Office - Computers
CSC
AndhraprdeshSkills
- Microsoft Office
- Ability to Multitask
- Adaptability
- Fast Learner
- Customer Service
- Hard Working
- Good team player
- Leadership Skills
- Strong Communication Skills
- Training and mentoring
- Sales Support
- Workforce Planning
- Performance Improvement
- Brand Management
- Policy administration
- Business Development
- Problem Resolution
- Time Management
- Self Motivation
- Goal Setting
- Team Development
- Positive Attitude
Projects
* Vacuum assisted hydraulic servo brakes
* Performance Study of a Lead acid battery
Trainings Attended
- Supervisor technical training conducted by HERO HONDA in 2002
- Technical training conducted by HMSI in 2004
- Technical training conducted by General Motors & Chevrolet India Ltd
- Sales & After sales workshop conducted by Honda Siel Power Products ltd & Centum
- Engine technical training conducted by Simpson &co ltd in 2013
- All Product training at J-Farm (TAFE Product Training Center) in 2013
- ISO internal auditor training program conducted by TUV in Jan-2015
- Technical training in Sweden at Husqvarna in Feb-2017
- World sales conference in Rome in June-2017
Personal Information
- Date of Birth: 12/06/1983
- Nationality: Indian
Languages
- English
- Telugu
- Hindi
- Tamil
Hobbies and Interests
- Playing Volleyball and Cricket
- Cooking
- Listening to Music
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Signature
Sateesh Galla
Timeline
National Service Manager-India , NP, BT,BD,SL
Husqvarna India Products Pvt ltd
09.2016 - Current
Asst.Area Manager – Service
TRACTOR AND FARM EQUIPMENT LTD
09.2014 - 09.2016
Sr.Engineer-Service
HONDA Siel POWER PRODUCTS LIMITED
09.2010 - 09.2012
Officer-Service
Exide Industries Limited
02.2007 - 09.2010
Technical officer
Orange motors
10.2005 - 01.2007
Asst.manager -service
Pratul Honda
11.2003 - 09.2005
Service supervisor
Lakshmi motors
08.2001 - 10.2003
B-Tech Mechanical Engineering -
Jawaharlal Nehru Technological university
Diploma in Automobile Engineering -
State Board of Technical Education & Training
10th -
State Board of Secondary Education
Microsoft Office - Computers
CSC
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