Selva Kumar Mohan
Restaurant Operations Manager | Multi-Unit QSR & Fast Casual
Chennai
Summary
Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
7
7
Certifications
6
6
Languages
Work History
Operations Manager - Brand Excellence
TAKAMUL NATIONAL COMPANY LLC F&B, AL OSOOL GROUP
Muscat, Oman
01.2025 - 12.2025
- Trained and mentored staff on brand consistency and operational standards, significantly improving quality control across all locations. and scored a consecutive 95% score in the municipality visit.
- Successfully launched a new local QSR brand in Muscat City and Salalah, establishing 8 outlets, a strong presence, and achieving initial growth milestones.
- Developed and implemented comprehensive SOPs, training formats, and tools for the new brand to ensure seamless operations and staff efficiency.
- Designed innovative menu recipes, introduced 12 menu items within 3 months, and contributed to top-line sales by 3%.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them. and helped to promote 4 store managers for the system within 6 months.
- Increased profit by 4% by streamlining operations. Consecutively, 2 quarters.
Brand Manager Operation
CARLUCCIO'S ITALIAN DINING & CAFE-LANDMARK GROUP/FOOD MARK
Dubai, UAE
12.2023 - 12.2024
- Championed a 10% increase in customer engagement.
- Led cross-functional teams to achieve 5% sales growth.
- Implemented data-driven tactics, enhancing ROI by 6%.
- Optimized marketing budgets, saving 3% in costs.
- Innovative branding strategies, elevating brand prestige.
- Transformed customer insights into actionable strategies.
Country Operations Manager
NANDO'S -LAND MARK GROUP/FOOD MARK
Riyadh, KSA
01.2023 - 11.2023
- Oversaw the strategic and operational management of Nando’s restaurants across KSA, leading a team of over 250 employees and managing a turnover of 50 million SAR ($13.3M), ensuring brand standards, profitability, and high customer satisfaction.
- Developed and implemented annual business plans, including revenue targets, labor strategies, and cost controls.
- Led and mentored a team of Area/Store Managers, supporting leadership development and operational excellence across all units.
- Ensured consistent execution of Nando's operational standards (speed, quality, cleanliness, service, and safety).
- Collaborated with marketing, supply chain, HR, and training teams to launch new campaigns, products, and processes.
- With an effective plan for importing IP products, we saved land costs and contributed to a 1.5% reduction in COGS for FY 22-23.
Area Manager
NANDO'S-LANDMARK GROUP/FOOD MARK
Riyadh, KSA
11.2018 - 12.2022
- Developed and executed territory sales plans to drive revenue growth.
- Managed a team of sales associates to achieve monthly targets.
- Led cross-functional teams to streamline processes and improve operational efficiency.
- Successfully trained managers, developed the team, and opened four casas in multiple cities in KSA.
- Achieved yearly budget for FY 2020-2021.
- Achieved a branded audit of over 95%.
- Successfully launched the delivery business and achieved a 15-20% contribution.
- Drove revenue growth with strategic territory sales plans.
- Led the sales team to consistently meet monthly targets.
- Improved efficiency by streamlining cross-functional processes.
- Exceeded annual budget targets for the fiscal year 2020-2021.
- Achieved over 95% on branded audits.
Multi-Unit Manager
MAX BURGER-LANDMARK GROPU/FOOD MARK
Abu Dhabi, UAE
03.2014 - 10.2018
- Led successful restaurant openings in Abu Dhabi, increasing market reach.
- Achieved and surpassed sales targets for FY 2015-2016, driving profits.
- Implemented training systems, enhancing product rollouts, and team skills.
- Managed staffing needs, including recruitment, onboarding, and scheduling, optimizing team performance, and reducing turnover by 10%.
- Directed daily operations across UAE—Abu Dhabi, Al Ain, Dubai Emirates locations, ensuring efficient workflows and meeting company objectives.
- Oversaw inventory management, ensuring optimal stock levels, and reducing shrinkage by 0.5%.
- Analyzed competitor activities and market trends to identify opportunities and threats, adjusting strategies accordingly.
- Generated regular reports on team performance, operational efficiency, and financial performance for senior leadership.
Deputy manager - Operations
MCDONALD'S-HRPL
Chennai, India
01.2013 - 02.2014
- Boosted annual sales by 2-3% from previous operations.
- Developed 6 managers for seamless system integration.
Restaurant Manager
MCDONALD'S-HRPL
Bangalore, India
04.2011 - 12.2013
- Achieved 1 Crore sales in 30 days at Coimbatore Fun Mall McDonald’s.
- Opened 4 successful outlets in Chennai, Coimbatore, and Cochin.
- Launched and expanded new ‘Breakfast Menu’ business channel.
- Won Platinum Hat award at Business Leadership Practices course
Assistant Restaurant Manager
MCDONALD'S-HRPL
Chennai, India
12.2010 - 03.2011
- Managed daily operations of the 2 Lak ADS restaurant, including supervision, inventory control, and customer service.
- Effectively managed the restaurant operations for different locations in the metro city of Chennai, and contributed to setting operational discipline within three months of opening.
- Helped store managers in streamlining the process of centralized recruitment for other restaurants, and successfully onboarded 100 employees and retained them within 6 months.
- Helped store managers in streamlining the training and induction process in the organization.
Education
Hotel Management - Operations Management
Dr. MGR College of Hotel Management
Chennai, India04-2007
Skills
High-volume operations oversight
Operations management
Problem-solving
Customer service
Performance monitoring
P&L management
Regulatory compliance
Cross-functional collaboration
Revenue generation
Market research
Business process re-engineering
Contract negotiation
Accomplishments
- Earned the “Best Brand Manager ” Award in 2024 for Annual Profit.
- Saved the company 2% on over all revenue FY 23-24 by aggressively negotiating with suppliers.
- Resolved product issue through consumer testing.
- Increased company market share by 8% in just 7 months.
- Successfully implemented and rolled out the Production Planner in the market
- Achieved ‘Well Control’ rating in BOE internal audit – 2023
- Successfully developed and launched a new Omani concept in the QSR sector in Oman.
- Winner of the Internal Development Award at McDonald’s HRPL.
- Successfully achieved Saudization and maintained it throughout the financial year
Certification
Lean Six Sigma -Sep'25
OPERATIONS & SALES GROWTH PROJECTS
Multi-Unit Sales Recovery & Profit Improvement
+8% LFL Sales | +2–3% Margin – Recovered multi-unit performance through peak-hour manpower realignment, focused upselling of high-margin items, daily labor vs sales tracking, and strict food variance controls.
Crisis & Change Management
95%+ Uptime | – Stabilized operations during staffing and policy changes by redeploying key talent, prioritizing service-critical tasks, maintaining hygiene compliance, and reviewing performance daily for quick course correction
References
Anoop, Ravindran, General Manager, ravindran.anoop@gmail.com, +971508743084, Khadak-UAE
Training
- Prologic System Integration Power BI Prologic First , KSA- Feb 2023
- BLP-Business Leadership Practice- Goa, India McDonald's -HRPL Aug 2013
- RLP-Restaurant Leadership Practice- Bangkok, McDonald's -HRPL Apr 2011
- ASM-Advanced Shift Management - Bangalore ,India McDonald's -HRPL Aug 2010
- SM-Shift Management - Bangalore ,India McDonald's -HRPL Aug 2009
PERSONAL DETAILS
- Date of birth:16 May 1986
- Nationality :Indian
- Marital status: Married
DRIVING LICENSE
Driving license category INDIA,UAE, KSA & OMAN- Manual/Automatic Light Vehicle
Timeline
Operations Manager - Brand Excellence
TAKAMUL NATIONAL COMPANY LLC F&B, AL OSOOL GROUP
01.2025 - 12.2025
Brand Manager Operation
CARLUCCIO'S ITALIAN DINING & CAFE-LANDMARK GROUP/FOOD MARK
12.2023 - 12.2024
Country Operations Manager
NANDO'S -LAND MARK GROUP/FOOD MARK
01.2023 - 11.2023
Area Manager
NANDO'S-LANDMARK GROUP/FOOD MARK
11.2018 - 12.2022
Multi-Unit Manager
MAX BURGER-LANDMARK GROPU/FOOD MARK
03.2014 - 10.2018
Deputy manager - Operations
MCDONALD'S-HRPL
01.2013 - 02.2014
Restaurant Manager
MCDONALD'S-HRPL
04.2011 - 12.2013
Assistant Restaurant Manager
MCDONALD'S-HRPL
12.2010 - 03.2011
Hotel Management - Operations Management
Dr. MGR College of Hotel Management