SELVAKUMAR R
Chennai
Summary
Dynamic automotive professional with extensive experience at Go Mechanic, excelling in customer service and workflow management. Proven track record in enhancing service quality and operational efficiency. Skilled in diagnostic testing and fostering client relationships, driving process improvements that elevate customer satisfaction and streamline service operations.
Resourceful Senior Service Advisor known for high productivity and efficient task completion. Skilled in customer service management, conflict resolution, and process optimization to enhance service delivery. Excelling in communication, teamwork, and problem-solving to deliver outstanding client satisfaction and operational improvements.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Senior Service advisor A premium luxury Car
Kun motors company pvt.Ltd ( symphony Enterprises)
Chennai
02.2023 - Current
- Assisted customers with vehicle service inquiries and scheduling appointments.
- Conducted thorough inspections to determine service needs and recommendations.
- Coordinated with technicians to ensure timely vehicle repairs and maintenance.
- Diagnosed mechanical problems by listening to customer descriptions, observing symptoms, and running diagnostic tests.
- Explained technical diagnoses and required repairs to customers in a clear and concise manner.
multibrand car & service marketing Operation Head
S3 car mechanic (New ) start up company
Chennai
11.2022 - 01.2023
- Streamlined daily operations to enhance service quality at S3 car mechanic.
- Coordinated team schedules to ensure efficient workflow and resource allocation.
- Implemented inventory management systems to maintain optimal stock levels.
- Developed standard operating procedures for repair and maintenance tasks.
North Chennai operations Team leader (captain)
Go mechanic.(India)
Chennai
10.2021 - 11.2022
- Led daily operations and coordinated team activities at a leading automotive service provider.
- Managed workflow and ensured timely completion of vehicle servicing tasks.
- Trained and mentored team members on best practices and operational standards.
- Maintained records of inventory levels and provided weekly reports to management.
customer relationship manager
Go mechanic.(India)
Chennai
09.2019 - 10.2021
- Managed customer inquiries through various communication channels.
- Developed strong relationships with clients to enhance satisfaction.
- Coordinated service appointments and follow-ups for customers.
service advisor & floor supervisor
vinayak Tata motors,kovilambakkam,
Chennai
07.2018 - 08.2019
- Assisted customers with vehicle inquiries and service recommendations.
- Scheduled service appointments and managed customer follow-ups efficiently.
- Coordinated with technicians to ensure timely vehicle repairs and maintenance.
Technician & Floor co ordinator
VST Tata motors, Poonamallee ,
Chennai
06.2015 - 07.2018
- Operated and maintained equipment for efficient production processes.
- Assisted in troubleshooting technical issues to minimize downtime.
- Conducted routine inspections to ensure equipment safety and functionality.
Education
DME - Diploma in Mechanical Engineering
MIET
Chennai 07.2012 - 04.2015
ITI- NCVT - Mechanical Diesel
MIET
10.2014 - 10.2015
Government Higher Secondary School Arumbakkam
Chennai Skills
- Customer service
- Vehicle inspection
- Diagnostic testing
- Repair coordination
- Workflow management
- Technical communication
- Inventory control
- Client relationship management
- Process improvement
- Problem solving
- Time management
- Strong leadership
- Service department oversight
- Automotive industry experience
- Service recommendations
- Process improvements
- Quality inspection
Languages
Tamil
First Language
Tamil
Proficient (C2)
C2
English
Beginner (A1)
A1
Certification
- Two wheeler & Four wheeler Driving licence
Affiliations
- Cricket
- Yoga
- Driving
Timeline
Senior Service advisor A premium luxury Car
Kun motors company pvt.Ltd ( symphony Enterprises)
02.2023 - Current
multibrand car & service marketing Operation Head
S3 car mechanic (New ) start up company
11.2022 - 01.2023
North Chennai operations Team leader (captain)
Go mechanic.(India)
10.2021 - 11.2022
customer relationship manager
Go mechanic.(India)
09.2019 - 10.2021
service advisor & floor supervisor
vinayak Tata motors,kovilambakkam,
07.2018 - 08.2019
Technician & Floor co ordinator
VST Tata motors, Poonamallee ,
06.2015 - 07.2018
ITI- NCVT - Mechanical Diesel
MIET
10.2014 - 10.2015
DME - Diploma in Mechanical Engineering
MIET
07.2012 - 04.2015
Government Higher Secondary School Arumbakkam
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