Selvi A
Bengaluru,KA
Summary
Experienced Operations Manager with over 14 years in financial services and e-commerce industries. Expertise in Wholesale Lending Operations, Payables and Receivables, Financial Analysis, Catalogue Management, Competitive Pricing Review, and Partner Trust. Proven success in managing global teams, leading process transitions, stakeholder management, compliance, and business transformation. Initiated process automation delivering significant efficiency gains and turnaround time reductions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager – Freight Payables and Claims Receivables
Target Corporation India
10.2022 - 11.2023
- Managed cross-functional teams integrating Freight Payable and Claims Receivables processes within deadlines.
- Reviewed processes for SOX compliance and conducted monthly, quarterly, and yearly payment compliance reporting with 100% compliance.
- Led Claims for Damages process towards achieving recovery goals of $12 million and achieved 50% of the goal for the financial year, reducing the charge-backs by 99%.
- Enhanced SOPs to introduce controls preventing 100% duplicate payment.
- Collaborated on SAP4 tool integration and served as single point of contact for all approvals.
- Developed process backups and signed off on documented SOPs to ensure seamless continuity and compliance.
Operations Manager - Global Catalogue Management
Amazon Development Centre India Pvt. Ltd
06.2020 - 10.2022
- Led a 30-member team managing global catalogue review across global markets.
- Partnered with cross-functional teams to train and refine ML models, improving catalogue accuracy to 90% and productivity by 12%.
- Managed API on-boarding for advertising partners, ensuring 100% compliance with Amazon Ads policies.
- Coordinated periodic reviews of compliance guidelines with legal, marketing, and program teams.
- Reduced partner rejection rates by 45% refining evaluation processes.
Operations Manager - 3P Audit Competitive Monitoring Team (CMT)
Amazon Development Centre India Pvt. Ltd
06.2020 - 08.2021
- Directed a 16-member team performing 3P audits focused on competitive price monitoring.
- Proactively implemented preventive controls to eliminate manipulative pricing by sellers during unfavourable events thereby, protecting the customers.
- Liaised with stakeholders on process expansion with automation and efficiency improvements.
- Used web data to determine fair value pricing with weighted composite price methodology.
Operations Manager - FDE Aus Wholesale Lending Operations
ANZ Support Services India Pvt. Ltd
04.2014 - 05.2015
- Led financial statement analysis and risk grading for commercial, business, rural, and private banking clients.
- Maintained SLAs for 99.9% accuracy, 120% productivity, and 99% turnaround time for financial analysis.
- Monitored team performance and coached 26 members to improve results on their KPIs.
- Managed credit processing training for 69 staff and served as Acting Senior Manager for 5 months.
- Reduced turnaround time for financial analysis from 3 to 2 days.
Training Manager - Lending Operations
ANZ Support Services India Pvt. Ltd
11.2011 - 04.2014
- Developed training documents and processes for 5 operations teams.
- Conducted training needs analysis and facilitated training programs for team member development.
- Led transition of Early Alert Report processes for Singapore and Hong Kong markets.
- Introduced Learning Passport and accreditation programs to improve team competencies.
Manager, FDE (Australia and NZ) – Lending Operations
ANZ Support Services India Pvt. Ltd
12.2009 - 11.2011
- Managed and improved key parameters viz., accuracy, turn-around time, productivity etc.
- Managed team member’s performances and providing timely feedback.
- Secured a score 9 out of 10 in team voice survey.
- Preparation and review of various MIS Reports viz., State of Health (SOH), Integrated Metrics etc.
- Managed transition of Financial Data Extraction (Aus) from Bengaluru HUB to Manila Hub.
Associate Manager, FDE (Australia and NZ) – Lending Operations
ANZ Support Services India Pvt. Ltd
07.2008 - 11.2009
- Successfully transitioned the Financial Data Extraction process from NZ to Bengaluru.
- Managed the transition of Financial Data Extraction and CPM NZ processes.
- Managed to get new business by adding the Business Banking customers to the portfolio.
Production Lead, FDE (Aus) – Lending Operations
ANZ Support Services India Pvt. Ltd
04.2007 - 07.2008
- Responsible for 100% checking of Financial Data Extracted by team members.
- Work Flow Management, production trackers and handling of queries from team members and liaising with on-shore relationship manager and implemented a training framework for new comers.
Senior Analyst, FDE (Aus) – Lending Operations
ANZ Support Services India Pvt. Ltd
11.2006 - 04.2007
- Analysis and extraction of financial data from customer’s financial statements and monitoring ratios.
- Liaising with frontline managers for queries/clarifications and financial ratio calculations.
Financial Analyst - Global Reconciliation External
Goldman Sachs International
03.2005 - 06.2006
- Responsible for the reconciliation of the internal books and records’ position with that of the Clearing Agent Account positions; liaised with the External Clearing Agents
- Process transition: Trained for 3 months in Goldman Sachs International, London.
Education
Masters of Business Administration (MBA) - Finance and Human Resources
Canara Bank School of Management Studies, Bangalore University
01.2004
Bachelor of Commerce (B. Com) - Finance
Mount Carmel College, Bangalore University
01.2002
Skills
- Operations Management Team Leadership Process Transition Financial Analysis Compliance Management (SOX) Training and Development Stakeholder Management Catalogue Management API On-boarding Audit and Pricing Reviews Automation and Efficiency Improvement Cross-functional Collaboration
Websites
Certification
· Presentation Skills and Effective Time Management - Certification focusing on essential skills for presenting information effectively and managing time in professional contexts.
· ATOM Level 3 - Certification level focused on advanced operational techniques and methodologies
· Project Management Foundations - Fundamentals of project management covering initiation, planning, executing, and closing projects.
· Communication in Project Management - Training program focusing on effective communication techniques crucial in project management.
Timeline
Operations Manager – Freight Payables and Claims Receivables
Target Corporation India
10.2022 - 11.2023
Operations Manager - Global Catalogue Management
Amazon Development Centre India Pvt. Ltd
06.2020 - 10.2022
Operations Manager - 3P Audit Competitive Monitoring Team (CMT)
Amazon Development Centre India Pvt. Ltd
06.2020 - 08.2021
Operations Manager - FDE Aus Wholesale Lending Operations
ANZ Support Services India Pvt. Ltd
04.2014 - 05.2015
Training Manager - Lending Operations
ANZ Support Services India Pvt. Ltd
11.2011 - 04.2014
Manager, FDE (Australia and NZ) – Lending Operations
ANZ Support Services India Pvt. Ltd
12.2009 - 11.2011
Associate Manager, FDE (Australia and NZ) – Lending Operations
ANZ Support Services India Pvt. Ltd
07.2008 - 11.2009
Production Lead, FDE (Aus) – Lending Operations
ANZ Support Services India Pvt. Ltd
04.2007 - 07.2008
Senior Analyst, FDE (Aus) – Lending Operations
ANZ Support Services India Pvt. Ltd
11.2006 - 04.2007
Financial Analyst - Global Reconciliation External
Goldman Sachs International
03.2005 - 06.2006
Bachelor of Commerce (B. Com) - Finance
Mount Carmel College, Bangalore University
Masters of Business Administration (MBA) - Finance and Human Resources
Canara Bank School of Management Studies, Bangalore University