Senthil Kumar

• Liaising with Government regulatory authorities for keeping compliance with statutory obligations and obtaining necessary sanctions/clearance.
• Addressing tax and regulatory queries and submitting required documents.
• Handling notices from Government bodies in bulk to recover Government dues.
• Initiating payments to Tax authorities’ basis the recovery order.
• Have handled notices from Income Tax, GST, SEBI, Enforcement Directorate, CBI, Cyber Crime and other Government bodies.

• Performed early detection, prevention and minimization of losses through review of suspected transactions as generated by transaction monitoring systems
• Have reviewed daily and monthly MIS to control fraud losses
• Conducted research, analysis & documentation of account activity and determined appropriate actions to minimize fraud exposure
• Provided process & procedure changes and assisted in various projects designed to enhance the bank's overall deposit risk program
• Managed confidential information as per privacy policies and assisted in compiling metrics related to fraud losses Executed processes defined for fraud detection and prevention, while identifying new trends in fraud.
• Imparted training to new hires.
• Performed detection of application frauds liaising with FRM and CSIS investigation officers.
• Maintained parameters to minimize the risk of application fraud, online frauds, skimming, lost/stolen and imposter pickups and directed/instructed the field investigation officers to perform customer profile validation.

Growth Path:

Sep’10-Jun’12 Customer Service Executive

Jul’12-Jul’14 Authorization and Fraud Analyst Key Result Areas as Fraud Analyst:

• Determined existing fraud trends and assisted in prevention of future trends.
• Identified suspicious activity reports and managed risk management reports for Supervisors & Managers. Have handled transaction referrals.
• Have analyzed the mystery shopping frauds. Highlight:
• Acknowledged as a problem solver and high integrity employee with attention to detail. Key Result Areas as Customer Service Executive:
• Resolved customers’ complaints and ensured positive outcomes.
• Created and maintained customers’ accounts and updated all information.
• Showcased product features and applied suggestive selling skills to increase sales.
• Managed incoming calls from customers and provided information about products & services

• Account reconciliations and process adjustments
• Billing, payment allocation, collection and activity reporting following established protocol and tight deadlines Updated and maintained billing system and customer files.
• Supervised customer account details; identified& investigated non-payments, delayed payments & other irregularities.
• Managed recovery system and initiated collection efforts.

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Informed customers of upcoming promotions and deals to boost sales.