Senthil Kumar M
Chennai
Summary
Highly organized and hardworking individual seeking a responsible position to gain practical experience. Experienced Operations Supervisor with strong skills in vendor relationship management and contract negotiation. Adept at mentoring and developing high-performing teams to achieve organizational goals. Demonstrates exceptional problem-solving abilities and expertise in optimizing business processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Operations Team Lead
HCL Tech
03.2023 - Current
- Provided support to customers in Financial Services while employed with Bank of Ireland.
- Proficient in collaborating with cross-functional teams to deliver projects involving mobile banking applications, full-scale customer support, risk assessment, and complaint handling.
- Identified gray areas and engaged with Onshore stakeholders to discuss process enhancement
- Maintained productivity by monitoring employee performance against established procedures and KPI targets.
- Implemented system that streamlined process by 15%, and reduced production time by 10%. Managed full-time, around-the-clock troubleshooting and diagnosis of high-end beverage equipment.
- Managed complex customer inquiries, disputes, and complaints effectively.
- Offered excellent assistance to drive business growth, resolve issues promptly, and ensure optimal customer satisfaction.
- Identified ongoing issues and implemented solutions to maintain optimum service levels.
Senior Process Expert
Maersk
Chennai
02.2022 - 01.2023
- Implemented effective strategies for ensuring clients' satisfaction through prompt response and follow-up actions (HP, Amazon, Energizer &LLM).
- Managed tracking of client shipments and compiled comprehensive reports for Ocean & Air.
- Maintaining proper documents for the assigned shipments.
- Achieved efficient email management by ensuring timely responses.
- Ensured the completeness and accuracy of containers through thorough review and analysis.
- Verification of data through approved sources listed by the client.
- Ensured accurate transfer of additional information from provider application to client system through diligent verification process.
Senior Quality Analyst
Foodhub
Chennai
03.2020 - 02.2022
- Attained promotion to Quality Assurance position within six months of employment.
- Demonstrated exceptional abilities in the field of quality assurance that earned me a promotion to the role of Senior Quality Assurance Analyst.
- Achieved consistent 99.98% quality in transaction execution.
- Implemented strategies to eliminate repeated errors through coaching and feedback.
- Provided timely updates/tips to enhance process knowledge.
- Suggested strategies to eliminate process inefficiencies
- Implemented regular group discussions to bridge information lacks.
Senior Associate
Foodhub
07.2019 - 03.2020
- Collecting documents for card machine ( PDQ) and verifying internally before submission
- Make sure that documents are legit and doesn't return back
- Keeping Leads posted to Chase up pending applications
- Handling escalation calls
Senior Case Manager
Intelenet Global Service
- Highly responsible for resolving customer issues
- Taking authoritative decisions on complex issues
- Providing effective and fair solutions
- Additional responsibility on supporting Workforce Management
Customer Service Executive
V-Tech Solutions
- Resolve Customer Complaints via phone, email or social media
- Tele Verification
- Instructing the usage of product along with installation, training, troubleshooting, maintenance, upgrading & disposal of product
Education
BSc - Computer Science
Mahatma Gandhi Kashi Vidyapith
Varanasi01.2011
10th & 12th Standard -
Velankanni Matriculation Higher Secondary School
01.2008
Skills
- Client Relations
- Prospective Client Engagement
- Effective Sales Strategies
- Quality Control Oversight
- Prioritization and Scheduling
- Analytical Problem Solving
- Expertise in Quality Compliance Standards
- Efficiency Improvement
- Team Skill Enhancement
- Risk Mitigation Strategies
- Performance Metrics Analysis
- Comprehensive Project Management
- Client Relationship Management
Websites
Certification
- PERSUING BLACK BELT
- LEAN SIX SIGMA GREEN BELT
- WHY QUALITY IS IMPORTANT
- PEOPLE MANAGEMANT
Personal Information
- Father's Name: C.S. Murugan
- Date of Birth: 09/23/91
- Marital Status: Single
Languages
- English
- Tamil
Awards
- BEST PERFORMER FOR 3 QUARTERS
- PROCESS TOPPER
- TOPPER IN UPSELLING
Hobbies and Interests
Table Tennis
Affiliations
Best performer for Last Quater
Best Team Lead award (Client)
Process Topper
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Best Team player
- Implemented process improvement
Timeline
Senior Operations Team Lead
HCL Tech
03.2023 - Current
Senior Process Expert
Maersk
02.2022 - 01.2023
Senior Quality Analyst
Foodhub
03.2020 - 02.2022
Senior Associate
Foodhub
07.2019 - 03.2020
Senior Case Manager
Intelenet Global Service
Customer Service Executive
V-Tech Solutions
BSc - Computer Science
Mahatma Gandhi Kashi Vidyapith
10th & 12th Standard -
Velankanni Matriculation Higher Secondary School
Similar Profiles
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Suraj Prasad KhilarSuraj Prasad Khilar
Lead Engineer at HCL Tech ( Citrix Outsourced To HCL )Lead Engineer at HCL Tech ( Citrix Outsourced To HCL )
Tanya GuptaTanya Gupta
Software Engineer at HCL TechSoftware Engineer at HCL Tech
Kalairani KKalairani K
Supply Chain Analyst / Buyer / Configuration Analyst (Team Lead) at HCL TechSupply Chain Analyst / Buyer / Configuration Analyst (Team Lead) at HCL Tech
Sai Abeshek C SSai Abeshek C S
Category Management Team Lead at BricknBoltCategory Management Team Lead at BricknBolt