Senthil Kumar N
Program Manager
Bengaluru
Summary
Results-oriented Program Manager with 7+ years of experience leading cross-functional initiatives, operational programs, and product growth projects across hyperlocal logistics, e-commerce, and operations domains. Skilled at multi-team coordination, process optimization, and strategic planning, with a track record of improving productivity, cost efficiency, and user engagement. Adept at driving complex programs from concept to execution, implementing scalable workflows, and enhancing team performance in dynamic environments.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Program Manager
Loadshare Networks Pvt Ltd
Bengaluru
01.2024 - Current
- Program-managed Uber 3P integration, enabling dynamic switching between food and bike taxi shifts, improving fleet utilization, and revenue flow.
- Drove the hyperlocalization of Quick Commerce, implementing slot-based fleet planning that increased productivity by 20% weekly, and optimized part-time workforce utilization. Automated fleet payout systems reduce manual processing time and errors.
- Led the Xutil E-commerce Fleet Program, integrating hyperlocal food fleets across six Bengaluru hubs, achieving a 90% delivery success rate and a 24% cost-per-delivery reduction.
- Established and led a Communications and Product Growth team, scaling active users from 5,000 to 18,000 daily through structured rollouts and campaigns.
- Introduced data-driven frameworks for fleet supply optimization, improving planning accuracy, and reducing idle supply time.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Deputy Manager – MIS
Loadshare Networks Pvt Ltd
10.2022 - 12.2023
- Assisted in designing nationwide onboarding dashboards for delivery fleets, improving payout accuracy, and reducing attrition through better rostering.
- Built scorecards and billing matrices for operational governance, reducing fake deliveries and cancellations by 12%.
- Second-in-command for Zepto’s 15-minute hyperlocal delivery rollout, boosting DE productivity.
- Managed client billing, GM calculations, and governance processes across 18 or more active cities.
Intern – Hyperlocal Operations
Loadshare Networks Pvt Ltd
07.2022 - 09.2022
- Drafted hyperlocal SOPs and led training initiatives across cities.
- Conducted delivery app benchmarking, and executed rewards campaigns to improve fleet performance.
Investigation Specialist
Amazon India Pvt Ltd
07.2020 - 12.2021
- Ranked among the top 5 performers, managed 200+ case queries daily with high accuracy.
- Collaborated with risk and engineering teams to strengthen compliance and fraud detection.
- Recognized for initiative, ownership, and quick learning in a high-volume environment.
Team Lead – Sales Operations
Your Dream Journey Pvt Ltd
03.2019 - 06.2020
- Led a 15-member team, achieving a 22% conversion rate, and improving lead management and CRM processes.
- Streamlined workflows and feedback systems to increase sales closure efficiency.
Co-founder – Operations & Marketing
SkyCarz Pvt Ltd
11.2017 - 03.2019
- Founded and managed a rental car service with a fleet of 51 cars, overseeing pricing, marketing, and partner relations.
- Built operational relationships with local authorities for compliance and smooth operations.
Travel Consultant
Trip Factory
06.2017 - 12.2017
- Delivered tailored travel packages with a 15% conversion ratio, consistently ranking in the top 3 performers over 4 months.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Education
Bachelor of Business Administration (BBA) - Finance
New Horizon College
Bengaluru01.2017
Skills
Program & Project Management (Multi-team coordination, agile-style execution)
Product Lifecycle & Operations Oversight
Cross-functional Collaboration (Product, Tech, Ops, Supply Chain)
Risk Identification & Mitigation
Data Analytics & Dashboarding (Excel, G-Suite)
Process Design & Operational Governance
Strategic Planning & PnL Optimization
Stakeholder Communication & Team Leadership
Tools: Excel, Google Sheets, GanttPro, PowerPoint, Figma, Canva
Frameworks: Experienced in multi-team agile-style execution and sprint planning
Accomplishments
- Zepto Hyperlocal Strategy: Transitioned from LMA to hyperlocal model, improving SLA and resource efficiency.
- Xutil Fleet Integration: Achieved 100% hub performance and scalable e-commerce fleet deployment.
- StaffPay Optimization: Automated payroll and login management, reducing manual effort.
- Quick Com & Ecom Hyperlocalization: Reduced cost and enhanced fleet efficiency through demand-based scheduling.
Timeline
Program Manager
Loadshare Networks Pvt Ltd
01.2024 - Current
Deputy Manager – MIS
Loadshare Networks Pvt Ltd
10.2022 - 12.2023
Intern – Hyperlocal Operations
Loadshare Networks Pvt Ltd
07.2022 - 09.2022
Investigation Specialist
Amazon India Pvt Ltd
07.2020 - 12.2021
Team Lead – Sales Operations
Your Dream Journey Pvt Ltd
03.2019 - 06.2020
Co-founder – Operations & Marketing
SkyCarz Pvt Ltd
11.2017 - 03.2019
Travel Consultant
Trip Factory
06.2017 - 12.2017
Bachelor of Business Administration (BBA) - Finance
New Horizon College