Senthil Kumar S
Customer Care Associate
Chennai
Summary
MS Office - Excel,Word
Communication Skills- Bilingual Fluency (Tamil & English) For Clear Professional Interaction.
Lead Generation & Prospecting - Confidently Explaining Features & Benefits To Customers.
Customer Relationship Management - Building Trust & Long Term Client Connections.
Market Research & Trends-Understanding Customer Needs & Industry Trends.
Team Collaboration- Working With Colleagues To Achieve Collective Sales Targets.
Adaptability - Adjusting Strategies To Suit Different Clients & Markets.
Analytical Thinking -Interpreting Trends & Financial Data For Decision Making.
Overview
3
3
years of professional experience
Work History
Customer Care Associate
Asian Paints Limited Company
05.2025 - Current
- Managed customer appointments by providing on-site consultations, detailing product features and step-by-step painting processes.
- Enhanced customer satisfaction by conducting home visits, advising on Asian Paints solutions, and guiding clients through procedural painting standards.
- Strengthened company positioning by alerting team leaders of competitor interference and contributing to proactive measures that ensured Asian Paints remained the preferred choice.
- Handled liquidity cash transactions with accuracy and responsibility, coordinating with authorized service providers for secure settlement.
- Coordinated with Asian Paints' authorized contractors to deliver painting services, acting as a bridge between clients and service teams while providing daily progress updates.
- Monitored site operations to confirm adherence to quotations, ensuring no unlisted materials were used.
- Reported competitor activities to leadership and discussed forward strategies to safeguard client relationships and uphold brand reputation.
- Intimated team leaders regarding competitor intrusion on client proposals and collaborated on strategies to maintain company standards.
- Ensured long-term customer confidence by swiftly handling complaints, providing on-site solutions, and maintaining Asian Paints' reputation for excellence.
- Conducted immediate site visits to address complaints from existing clients, rectifying issues while upholding company standards.
Maitenance Coordinator
McRennett Foods Private Limited
04.2024 - 05.2025
- Oversaw quality assurance by inspecting multiple outlets, verifying food safety standards, and checking operational performance of baking equipment.
- Maintained high standards of food safety and operational efficiency by performing surprise audits across 53 Chennai outlets, ensuring compliance with company guidelines.
- Conducted factory audits to ensure all equipment and materials were properly placed and functioning in line with company guidelines.
- Ensured seamless customer experience during high-traffic festival periods by streamlining billing counters, guiding staff on polite behavior, and addressing customer concerns out delay.
- Managed customer flow during national festivals such as Diwali, Christmas, and New Year by ensuring bill counters operated smoothly, staff behaved politely, and customer complaints were promptly addressed.
Location Asset Officer
TCS Siruseri
12.2022 - 03.2024
- Handled client requirements through the Internal Data Management team maintaining data security and confidentiality as a core responsibility.
- Designed and implemented advanced operating system/application solutions tailored to client project requirements, enhancing efficiency and scalability.
- Successfully introduced advanced OS/application platforms into client projects, improving performance and meeting critical business requirements.
- Provided assurance of smooth operations during high-level visits by preparing conference halls, maintaining cleanliness, and arranging refreshments for dignitaries.
Education
Bachelor of Commerce - Commerce With Accountancy
Mar Gregorios College Of Arts & Science
Chennai, India 04.2001 -
Higher Secondary School -
Isha Vidhya Matric Higher Secondary School
Thoothukudi, India 04.2001 -
Secondary School Leaving Certificate -
Isha Vidhya Matric Higher Secondary School
Thoothukudi, India 04.2001 -
Skills
Team Management
Accomplishments
Sports Excellence And Recogniction
2015 - Thoothukudi District Runner(Silver Medal) in Beach Volleyball.
2017 - Thoothukudi District (Bronze Medal) in Volleyball.
2018 - Thoothukudi District Runner(Silver Medal) in Beach Volleyball.
2018 - Thoothukudi District Runner(Silver Medal) In Volleyball.
Timeline
Customer Care Associate
Asian Paints Limited Company
05.2025 - Current
Maitenance Coordinator
McRennett Foods Private Limited
04.2024 - 05.2025
Location Asset Officer
TCS Siruseri
12.2022 - 03.2024
Bachelor of Commerce - Commerce With Accountancy
Mar Gregorios College Of Arts & Science
04.2001 -
Higher Secondary School -
Isha Vidhya Matric Higher Secondary School
04.2001 -
Secondary School Leaving Certificate -
Isha Vidhya Matric Higher Secondary School
04.2001 -