SENTHIL NAYANAR
Chennai
Summary
13+ years of consolidated experience in CS, Business Development& Operations. 6 years as a Sr. Customer Success Manager (SaaS Company), 1 year as an Account Manager, 3 Years of experience as Manager and 3 years of experience as a Team lead. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Senior Customer Success Manager
TargetBay Ecommerce Solutions (SAAS Company)
05.2018 - Current
- Guiding new customers through a personalized onboarding program
- Handling multiple clients and monitoring the ecommerce accounts
- Responsible to deliver demos as per the requirements of the customer
- Conducting CS call every month and discussing regarding their account
- Providing best practices for the customer and their company
- Responsible to reduce Churn
- Collaborate with the Tech Team to develop and improve processes and standards
- Explaining about the new features and upselling the same
- Working with clients to ensure they are leveraging the available solution in TARGETBAY to achieve their milestones & hatter.
Manager
Eserv Solutions
Chennai
04.2017 - 04.2018
Manager - BD and Sales
Oceonic Consultancy Services
Chennai
04.2014 - 04.2017
Team Lead - BD and Sales
Smartek Consultancy Services
Chennai
07.2011 - 04.2014
Senior Consultant
Sutherland Global Services
Chennai
08.2010 - 07.2011
Senior Technical Support
Convergys Pvt Ltd
Bangalore
06.2009 - 07.2010
Technical Support Officer
HCL
Chennai & Noida
12.2007 - 01.2009
Education
Bachelor of Science - Computer Engineering
Sacs Mavmm
Madurai04-2007
Skills
- Operational Management
- Business Development
- Client Management
- Account Management
- Performance Management
- Metrics Management
- Marketing Online & Offline Sales
- Customer Relationship Management
- Training & Development
- Strategic Planning
- Customer Account Management
- Client Relations
- Customer Retention
- Records Management
- Pipeline Development
- Customer Needs Assessment
- Customer Relationship Building
- Strategic Communications
- Customer Service
- Sales Proficiency
- Revenue Growth
- Customer Relations
- Report Analysis
- Schedule Management
- Sales Management
Timeline
Senior Customer Success Manager
TargetBay Ecommerce Solutions (SAAS Company)
05.2018 - Current
Manager
Eserv Solutions
04.2017 - 04.2018
Manager - BD and Sales
Oceonic Consultancy Services
04.2014 - 04.2017
Team Lead - BD and Sales
Smartek Consultancy Services
07.2011 - 04.2014
Senior Consultant
Sutherland Global Services
08.2010 - 07.2011
Senior Technical Support
Convergys Pvt Ltd
06.2009 - 07.2010
Technical Support Officer
HCL
12.2007 - 01.2009
Bachelor of Science - Computer Engineering
Sacs Mavmm
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