Senthilkumar Panneerselvam
Elmira
Summary
Seasoned IT professional with 17+ years of experience, 13+ years specializing in MS System Center Configuration Manager (SCCM) and Intune. Proven expertise in SCCM administration, software deployment, packaging, troubleshooting, mobile device management (MDM), and streamlining IT processes. Eager to leverage skills and experience to enhance your organization's efficiency and security.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Consultant
Atos Global IT Solutions and Services
04.2013 - Current
- Increased device management efficiency by 20% through successful deployment and management of an expansive 10,000+ device network, encompassing enrolment and configuration for diverse platforms (iOS, Android, Windows 10)
- Streamlined hybrid and cloud-only deployments by expertly managing both Intune and Autopilot environments, ensuring seamless device on-boarding and configuration
- Enhanced mobile security by implementing and co-managing Intune and SCCM, enforcing compliance policies and configuration profiles across devices
- Collaborated with vendors to resolve 10% more application and patch deployment issues on average, improving user experience and reducing downtime
- Pioneered GPO migration from on-premises to cloud, facilitating smoother transitions and enhanced manageability
- Documented and standardized key processes, boosting team efficiency by 10% and facilitating knowledge transfer
- Generated customized reports tailored to business needs, enabling data-driven decision-making and optimizing resource allocation.
Lead Infrastructure Engineer
Mphasis Ltd
09.2010 - 04.2013
- Enhanced operational efficiency by developing customized solutions in SCCM 2007/2012, including automation for software distribution, OS deployment, patch management, and Desired Configuration Manager
- Resolved critical SCCM infrastructure issues impacting package distribution, advertisement status, and site-to-site communication, ensuring system uptime and preventing user disruptions
- Successfully migrated from SCCM 2007 to CM 2012, ensuring smooth transitioning and maintaining uninterrupted device management
- Rigorously tested customized solutions by developing test cases and creating reports, fostering high-quality deployments and minimizing bugs.
Systems Analyst
Affiliated Computer Services
03.2006 - 08.2010
- Streamlined incident resolution: Efficiently managed ticket flow from L1 to L2, both technically and procedurally, leading to 15% decrease in average resolution time
- Ensured system uptime: Proactively monitored system health, responded to alerts, and executed change controls and maintenance, minimizing downtime and maximizing platform availability
- Delivered exceptional support: Provided 24/7 on-call support for emergencies, driving root cause analysis to resolve critical issues and minimizing operational impact.
Education
B.Tech - Information Technology
Periyar University
Salem, India07.2003
Skills
- SCCM/MECM - Design/Implementation & Manage
- Intune
- PowerShell
- Azure
- 1E Nomad
- Ivanti Endpoint Management Mobile
Work Authorization
Fully authorized to work in ON, Canada. No visa sponsorship required.
Certification
Microsoft Certified Modern Desktop Associate
Timeline
Lead Consultant
Atos Global IT Solutions and Services
04.2013 - Current
Lead Infrastructure Engineer
Mphasis Ltd
09.2010 - 04.2013
Systems Analyst
Affiliated Computer Services
03.2006 - 08.2010
B.Tech - Information Technology
Periyar University
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