Ankit Kumar
Mac/ JAMF/Windows/intune/Okta Support Professional.
Gurgaon
Summary
To contribute to the growth of a progressive organization, which can provide high quality of work life for all its members through opportunities for a meaningful career, job satisfaction & professional development.
Overview
2
2
Languages
10
10
Certifications
13
13
years of professional experience
Work History
MDM Consultant
Softcell Technologies Global Private Limited
06.2026 - Current
- Apple Device Management: JAMF Pro administration, macOS, iOS/iPadOS device management, configuration profiles, policies, Smart Groups, Extension Attributes, and compliance management.
- JAMF Pro: Device enrollment, Automated Device Enrollment (ADE), Apple Business Manager (ABM), application deployment, patch management, Self Service, inventory management, and troubleshooting.
- MDM Solutions: Enterprise MDM administration, device lifecycle management, Zero Touch Deployment, security compliance, endpoint management, and fleet remediation.
- Microsoft Intune: Windows, macOS, iOS/iPadOS device management, compliance policies, application deployment, and MDM/MAM integration.
- Identity & Access Management: Microsoft Entra ID (Azure AD), SSO, authentication, Conditional Access, device compliance, and identity-based access control.
- ManageEngine: Endpoint management, automation, software deployment, patch management, device monitoring, and integration with enterprise IT environments.
- Automation & Scripting: Bash scripting, Python fundamentals, automation workflows, API integration, and remediation scripting.
- Integration & Automation: JAMF Pro API, ManageEngine automation, Microsoft Entra ID integration, device compliance workflows, and ITSM integrations.
- Security & Compliance: FileVault, Secure Token, Bootstrap Token, PPPC profiles, System Extensions, security policies, endpoint hardening, and compliance remediation.
- Troubleshooting: macOS/iOS enrollment issues, MDM communication, APNs, application deployment failures, configuration profile issues, and device compliance problems.
- IT Operations: Incident management, change management, problem management, documentation, ITSM processes, and vendor coordination.
Technical Specialist- Client Engineering
Si2 Technologies Pvt. Ltd
11.2023 - 04.2026
- Providing support regarding Mac and JAMF related instances. Responsible for Mac related support for L2 and L3 level troubleshooting regarding App crashes and Mac OS installation error fixing. responsible for JAMF Part as well Creating configuration profile and policy also responsible for deployment them to entire organization also make the SOP for all new process. creating package via composer also writing the script for plist and policy deployment whenever required.
- Also Managing ABM account for ADE enrollment and VPP. Also providing support for JAMF Connect and Apple Configurator, enterprise connect,Kerberos SSO. Managing VPN ZScaler/FortiClient/Global Protect tools for End user deployment and troubleshooting.
- Also responsible for Azure AD for creating user and reset the password for then and managing as well intune part for integration and compliance the devices and conditional access.
- Supporting ITSM tool- Service Now/Service Desk
Technical Specialist
Team computers pvt. ltd.
06.2023 - 11.2023
- I was supporting the Nykaa E-retail pvt ltd as L2 Support level. Managing the end user request regarding on-boarding and off-boarding request. assigning the new devices to the new joiners in the organization also i was responsible for onboarding session to the new users, Managing the escalation part as well as per the escalation matrix. responsible for Mac OS hardware related troubleshooting along with basic Application support. also provided the support for JAMF Pro configuration along with JAMF native apps such as JAMF connect, jamf protect. Also i was handled the windows part as well along with intune.
- Supported VPN EPD software such as Global protect DLP, Trellix Agent Skyhigh agent,Symentic, Zscaler Administrator, Google workspace, Office 365 etc.
Technical Specialist
HCL Technologies Pvt Ltd.
11.2022 - 06.2023
- Providing support for JAMF and Mac related issues. Handling global user via Remote Teams and Workplace and ITSM Tool service now. responsible for User enrolment device on JAMF and onboarding of new users. Also responsible for application/profile deployment and device removal and decommissioning from the JAMF portal. Also responsible for Package creation and scripting also upgrade maintenance of JAMF as well testing of enrolment and Application deployment. Also providing support for Mac OS/IOS environment. Supporting ticket environment like Jira Prod/service desk/service now.
IT Helpdesk Engineer
Glowtouch technologies Pvt Ltd.
04.2022 - 12.2022
- Responsible for Help desk support, Prepare the laptops for new Joiners also provide onboarding session to the all users. Also responsible for support Office 365, Outlook, Apple MacBook support re-image the machine also provide support for hardware and software working with MS Intune / JAMF /VPP/ASM/ABM/DEP Also provide support for Zoom/ Bluejeans/MS Team. Working with Ticketing tool Zoho desk/ Jira/ Service Now Network printer support Also managing vendor management taking the followup regarding new purchase as well repairing assets Also providing support for Security.
- (WFH)
Mac Engineer Corporate
Conquer technologies pvt. ltd.
12.2018 - 12.2021
- Worked with Apple Mac OS and Hardware Troubleshooting working with Mac OS Mojave Catalina, Bigsur, Monterey , Supported MDM JAMF/ Patch and package deployment. Compose/Recon/ DEP/VPP/ Device Enrolment. Working with A/U/ AV Bluejeans, Zoom Slack/ Also working on Okta, Single Sign On, G Suit. Outlook, Office 365, MS Intune.
- Respond to incoming tickets using the HelpDesk dashboard, email, or phone. In many cases, phone support and verbal communication will be necessary. ITIL Incident and change management Vendor management, Team Escalation and event management.
System Administrator
RSN Engineering & Construction Pvt Ltd.
07.2017 - 12.2018
- Worked with Window installation and Server Administration Manage the AD Server, Also configure DNS, DHCP,Wins, WSUS, MS Hyper-V / VM Ware and short out the network problems provide specific privileged to each client also working with Cisco Routers and Switch as well worked with Firewall and manage all the type of Desktop PC and Laptop,s Tablet also working with MS office and Outlook Office 365/ Skype/ Printer sharing deployment on network and Vendor management. SCCM EUS support.
Sr. IT Executive
ICFE Skills solution India Pvt Ltd.
07.2016 - 07.2017
- Responsible for new Joining on board and Support for windows 7,10, installation Also supporting for application and utility software management, printer management MS office with Word excel Outlook. Managed all Hardware networking equipment and provide support to the client related query with hardware and software.
Senior Engineer
B2X service solution Pvt Ltd.
09.2014 - 03.2016
- Trouble shooting Of All Apple products iPhone, iPod, iPad, iMac, Macbook Pro, Apple TV, Apple Cylendre, Capsule. Responsible for diagnose and solution as software or hardware also Create Orderd Via Mail and GSX. and Provide Support to down team.
- The assignment is scheduling repair appointments dues to the damaged hardware. Troubleshooting Apple iPads, iMacs, iPod, and iPhone devices.
- Remarkable experience in the application of MAC solutions to solving business requirements.
Service Engineer
Targus Technologies pvt. ltd.
07.2013 - 09.2014
- Managing HP Service centre fully operational provide support related to HP Product like Laptop, Printers. also managing centre and teams day to day activities. Managing Teams and customer escalation.Special support for Windows 7, 8, Vista, MS office Outlook Word,Excel,PowerPoint.
Education
BCA -
Swami Vivekanand Subharati University
Meerut06-2023
MA - undefined
CCS university Meerut
Meerut07-2015
BA - undefined
CCS university Meerut
Meerut07-2013
Skills
- Apple Mac OS/Windows OS Support iPhone, iPad, iMac
- MS Office, Outlook/Office 365 Support/Azure/Autopilot/ME
- Apple Bash/Zshell Script/Slack/Zoom/AV/MS Team/Sharepoint
- Networking Devices Routers,Switches
- Firewall/VPN /Forticlient/Global Protect/Zscaler
- ABM/VPP/JAMF Pro/Kanji/Intune/Airwatch/GWS/Jumpcloud
- Manage Engine/SCCM/MECM/Endpoint Manager
- Ticketing Tool, Zoho Desk/ Service Now/Jira
- Cloud Computing/ Azure AD/ AD/User Management
- Server 2K16 /2K22/ Windows 10/11 support
- ITIL Change/Incident/Problem/ Task Management
- IT infrastructure/Powershell/ Team lead
- Okta/Single sign on/Gsuit/Identity Management
- Automate workflows and onboarding processes where possible
- User training expertise
- IT service management/Vendor Management
- API integration/ RCA Analysis/SOP/ RunBook
- IT onboarding and offboarding for new hires and departures
Certification
Jetking Certified hardware and networking EngineerJetking Infotrain Pvt. Ltd.Including all hardware and networking concept, Laptop desktop assembling and dissembling, OS and application support, Server Management, Networking equipment management etc.
Interests
Cloud Technology & IT Infrastructure Optimization , Continuous Learning in Apple Enterprise Ecosystem
Timeline
MDM Consultant
Softcell Technologies Global Private Limited
06.2026 - Current
Technical Specialist- Client Engineering
Si2 Technologies Pvt. Ltd
11.2023 - 04.2026
Technical Specialist
Team computers pvt. ltd.
06.2023 - 11.2023
Technical Specialist
HCL Technologies Pvt Ltd.
11.2022 - 06.2023
IT Helpdesk Engineer
Glowtouch technologies Pvt Ltd.
04.2022 - 12.2022
Mac Engineer Corporate
Conquer technologies pvt. ltd.
12.2018 - 12.2021
System Administrator
RSN Engineering & Construction Pvt Ltd.
07.2017 - 12.2018
Sr. IT Executive
ICFE Skills solution India Pvt Ltd.
07.2016 - 07.2017
Senior Engineer
B2X service solution Pvt Ltd.
09.2014 - 03.2016
Service Engineer
Targus Technologies pvt. ltd.
07.2013 - 09.2014
BA - undefined
CCS university Meerut
MA - undefined
CCS university Meerut
BCA -
Swami Vivekanand Subharati University
Declaration:
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Date:
Signature