Uday Kumar
JAMF Technical Specialist
Noida
Summary
Specialized [Technical Specialist JAMF Administrator ] focused on expert support of IT system and application rollouts, from planning through day-to-day management. Over [7] years in Information Technology support roles involving large-scale, distributed environments. Consistently sought to advise executives on product use based on knowledge and expertise in strategic planning. Successful track record leading implementation processes, roadmapping and risk assessment.
Overview
7
7
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Technical Specialist
HCL PVT Ltd
04.2023 - Current
- Electrolux
- Working as JAMF & Intune Administrator managing Mac Devices
- Having good knowledge on Mac OS deployment
- Maintains an effective and timely response process to provide technical solutions for customers with escalated issues
- Using Service-Now tool to handle incidents, Tasks, Change management, and responsible for
- Escalation, Operation, and SLA Agreement
- Managing Mac devices with JAMF Pro
- Creating and managing, Smart group, Configuration profile, policy
- Knowledge of JAMF connect, JAMF protect, zero-touch, VPP
- Basic Scripting Knowledge for creating and editing Script for running any policy
- Managing and handling Symantec Endpoint Production (SEP) and MS Defender
- Configuring and managing client VPNs
- Support Knowledge of MS O365, and Adobe Creative Cloud all require apps
- Handling VIP P2, and P3 and supporting L1 and L2 engineers for calls related issues
- Managing MDM, File vault, for password recovery and data encryption Managing Azure, for AD, users, and Intune for some machines remove and enroll with JAMF.
Sr. Associate
Micro land Limited
Bangalore
11.2022 - 04.2023
- Project Name: Crown
- Having access for JAMF Admin Pro portal
- As an Administrator can view, edit & delete
- Maintaining Mac devices with JAMF and implementing the polices and pushing the applications using Self-service
- Mac OS up gradation and reinstallation using JAMF
- Creating Applications through composer static group and deploying globally
- Managing ABM for removing and adding devices as well as reporting purposes
- Working as JAMF Administrator managing Mac Devices
- Having good knowledge on Mac
- OS deployment
- Maintains an effective and timely response process to provide technical solutions for customers with escalated issues
- Classified as Internal As needed, creation of technical documentation and other communications to mitigate or resolve product issues
- Preparing the Run books and KT articles based on the issues
- Single point of contact for end users for all Apple systems, Network and application related quires/issues
- Ensuring security and protection of Project systems to prevent misuse, viruses, etc
- And assist with backing up systems as necessary
- Maintains an effective and timely response process to provide technical solutions for customers with escalated issues
- Project Name: Eviosys
- As needed, creation of technical documentation and other communications to mitigate or resolve product issues
- Single point of contact for end users for all Apple systems, Network, and application related quires/issues
- Managing Mac devices with JAMF implementing the polices and pushing the applications using Self-service
- Having access for JAMF Admin Pro portal
- As an Administrator can view, edit & delete
- Mac OS up gradation and reinstallation using JAMF
- Creating Applications through composer static group and deploying globally
- Managing ABM for removing and adding devices as well as reporting purposes
- Working as MAC & JAMF Administrator managing Mac Devices
- Having good knowledge on Mac OS deployment
- Mac OS up gradation and reinstallation from Apple Site
- Maintains an effective and timely response process to provide technical solutions for customers with escalated issues
- Ensuring security and protection of Project systems to prevent misuse, viruses, etc
- And assist with backing up systems as necessary
- Maintains an effective and timely response process to provide technical solutions for customers with escalated issues
- Classified as Internal
Sr. Associate
Wipro Technologies Ltd
Bangalore
04.2021 - 11.2022
- Reno vision Automation services Pvt
- Ltd, Infra Support MAC & JAMF Administrator
- Hands on Experience on Service-Now tool for ticket Managing
- Managing Mac devices with JAMF Pro
- Having access for JAMF Admin Pro portal
- As an Administrator can view, edit & delete
- Working as Mac Administrator managing Mac Devices
- Having good knowledge on Mac OS
- Mac OS up gradation and reinstallation from Apple Site
- Creating Applications through composer static group and deploying globally
- Managing ABM for removing and adding devices as well as reporting purposes
- Maintains an effective and timely response process to provide technical solutions for customers with escalated issues
- As needed, creation of technical documentation and other communications to mitigate or resolve product issues
- Responsible for configuring devices for new joiners and educating users about mac OS
- Diagnose and quickly resolve a wide range of MAC OS, applications and networking related problems to help minimize downtime
- Communicating with client on need basis and resolving the issue on timely manner
- Performs general preventative maintenance tasks on computers, laptops, printers and mobile devices like iPhone and iPad.
Associate
Cognizant Technologies
HYDERABAD
10.2017 - 04.2021
- Providing the first point of contact for support and maintenance of Apple equipment’s and
- App Store Applications
- Ensuring security and protection of Project systems to prevent misuse, viruses, etc
- And assist with backing up systems as necessary
- Administration of the Apple MAC Profiles using JAMF tool in IS&T with the Apple Network
- Support Team
- Classified as Internal Maintains an effective and timely response process to provide technical solutions for customers with escalated issues
- As needed, creation of technical documentation and other communications to mitigate or resolve product issues
- Single point of contact for end users for all Apple systems, Network, and application related quires/issues
- Ensure mac computers interconnect seamlessly with diverse systems including associated validation systems, VPN servers, email servers, application servers, and administrative
- Systems
- Diagnose and quickly resolve a wide range of MAC OS, applications, and networking related problems to help minimize downtime
- Communicating with client on need basis and resolving the issue on timely manner
- Maintains and documents inventory of Hardware’s like MacBook’s, iMacs, and mobile devices
- Patching OS updates using OS X Server SUS and Apple store on regular basis
- Involving in client Audit and responsible for all Desktop related compliance
- Quarterly VA scan for Chennai/Bangalore/Hyderabad location on Desktop and Network
- Devices and ensured all the open points are closed
- Co-ordinate with Network, Info sec team to resolve the open points related to security
- Reporting to Project Delivery for Monthly MIS Reports (Antivirus, Vulnerability and Patch
- Updates)
- Project Name: Expedia
- Providing the first point of contact for support and maintenance of Apple equipment’s and
- App Store Applications
- Providing day to day general technical support for VPN Connectivity and Applications
- Installations and software troubleshooting’s
- Ensuring security and protection of Project systems to prevent misuse, viruses, etc
- And assist with backing up systems as necessary
- Administration of the Apple MAC Profiles using JAMF tool in IS&T with the Apple Network
- Support Team
- Maintains an effective and timely response process to provide technical solutions for customers with escalated issues
- As needed, creation of technical documentation and other communications to mitigate or resolve product issues
- Single point of contact for end users for all Apple systems, Network, and application related quires/issues
- Responsible for allocating and configuring devices for new joiners and educating users about mac OS
- Classified as Internal Diagnose and quickly resolve a wide range of MAC OS, applications and networking related problems to help minimize downtime
- Communicating with client on need basis and resolving the issue on timely manner
- Troubleshooting Infrastructure issues on MAC Products, Windows, and Linux
- Responsible for third-level support for all server related issues
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Associate
VDA Info Solutions Pvt. Ltd
Mumbai
10.2017 - 04.2021
CSE (Sr. Customer Support Engineer)
CMS Info, Systems Pvt. Ltd
Bangalore
12.2016 - 09.2017
- ISRO (Indian Space Research Organization)
Education
Bachelor of Science - Computer Engineering
Kalinga University.
Raipur 04.2001 -
Hardware and Networking (CCNA & MNA) With Jetking - undefined
Apple Internal Projects Course Certifications. JAMF Certified Associate 100 - undefined
Skills
Mac OS, OSX (Mojave, Catalina, Big Sur, Monterey, & Ventura)
Watch OS & iPhone iPad IOS
JAMF and MDM Support
Office 365 & Virtual box Applications
Apple Macintosh Computers M1 &M2 Chipsets
Intel Core i5/i7/i9, iMac, Mac Mini, MacBook and MacBookApplication support
Teamwork,Practice management
Team Performance improvement
Cross-functional team collaboration
Account management, Report preparation
Technical issues analysis,Technical documents comprehension
Customer service expert
Staff education and training
Critical Thinking, Problem-Solving
Google Workspace
Excellent Communication
Multitasking Abilities
Active Listening
Certification
JAMF (JAMF Certified Associate 100)
Timeline
Technical Specialist
HCL PVT Ltd
04.2023 - Current
Sr. Associate
Micro land Limited
11.2022 - 04.2023
Sr. Associate
Wipro Technologies Ltd
04.2021 - 11.2022
Associate
Cognizant Technologies
10.2017 - 04.2021
Associate
VDA Info Solutions Pvt. Ltd
10.2017 - 04.2021
CSE (Sr. Customer Support Engineer)
CMS Info, Systems Pvt. Ltd
12.2016 - 09.2017
Bachelor of Science - Computer Engineering
Kalinga University.
04.2001 -