Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
AccountManager
Mehboob Ahmad

Mehboob Ahmad

Kalkaji

Summary

Secure a resposnsible career opportunity to fully utilize my traning and skills while making a significant role and contribution for organization.

Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.

Overview

9
9
years of professional experience

Work History

Customer Support Executive

Arvada International
07.2024 - Current
  • Handing customers queries and complaints regarding Brother products and features, suggesting best products as per the customer needs and placing the order.
  • Providing the order status and tracking details.
  • Processing cancellation and refund against the placed orders and managing payment dispute.
  • Resolved customer complaints professionally and efficiently.

Senior Customer Executive

Teleperformance
09.2021 - 07.2024
  • Helping the customers regarding available products and guide them throughout the features and functionalities.
  • Taking followup and resolving queries and complaints within SLA.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Senior Executive

FIS Global Business Solution
04.2016 - 07.2019
  • Handling Telecom related queries and complaints of home broadband usage and billing.
  • Diagnosing No Internet, Slow WiFi Outage, Content Control, Intermittent connection.
  • Educating and explaining the available home broadband plans, checking service availability and placing the order.
  • Coordinated cross-functional teams to streamline processes and improve efficiencies.

Education

Bechelor of Arts -

Delhi University

12th -

CBSE Board

10th -

CBSE Board

Skills

  • Win 7
  • Win 8
  • Win 10
  • Win 11
  • Mac OS Sierra
  • Mac OS High Sierra
  • Mac OS Mojave
  • Mac OS Catalina
  • Mac OS Big Sur
  • Mac OS Monterey
  • Mac OS Ventura

Personal Information

  • Expected Salary: Negotiable
  • Father's Name: Late Shakoor Ahmad
  • Date of Birth: 04/10/87
  • Marital Status: Married

Languages

English
Beginner
A1

Timeline

Customer Support Executive

Arvada International
07.2024 - Current

Senior Customer Executive

Teleperformance
09.2021 - 07.2024

Senior Executive

FIS Global Business Solution
04.2016 - 07.2019

Bechelor of Arts -

Delhi University

12th -

CBSE Board

10th -

CBSE Board
Mehboob Ahmad