SENTHIL MURUGAN RAJENDRAN
SERVICENOW PROJECT MANAGER / SCRUM MASTER / BA/QA
CHENNAI
Summary
Dynamic Senior Consultant with a proven track record at Ernst and Young, adept in Business Process Consulting and demonstrating strong leadership. Excelled in streamlining operations, enhancing team performance, and delivering projects with precision. Certified in Agile methodologies and ITSM, my strategic approach significantly improved project outcomes and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Consultant
Ernst and Young
Chennai
10.2021 - Current
- Produced thorough, accurate and timely reports of project activities.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Drafted project construction schedule and updated as job progressed.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Provided guidance to team members regarding tasks assigned to them.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Managed multiple projects with competing deadlines simultaneously.
- Created team objectives and roles with specific goals outlined for each individual.
ServiceNow Consultant
FIS Global Solutions
Chennai
07.2016 - 10.2021
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted testing of software and systems to ensure quality and reliability.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Analyzed customer requirements and developed solutions for successful implementation of ServiceNow applications.
- Prepared test plans and test cases for unit testing and regression testing prior to release into production environment.
SR QA / Senior Business Analyst
Ramco Systems
Chennai
04.2015 - 07.2016
- Created, analyzed, and validated detailed functional specifications.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
- Identified and analyzed business strategies to increase company longevity.
- Provided technical support for existing reports, dashboards or other tools.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Monitored project progress using metrics such as timeline, budget, resources utilization.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
SBC Engineering College
Arani, Tamil Nadu04-2010
Skills
ServiceNow
ITSM, GRC, ITAM and ITOM
Automated Test Framework
e-Governance Utility Bills (South Africa)
eCommerce – Payment Gateway
Power BI
Project Management
Accomplishments
Received 3 - Spot Awards.
Won SILVER award in the celebrating excellence for implementing tool under the topic of “Improvement in AHT and Quality”.
FAIM award winner for the year 2017.
Got Make a Difference (MAD) award for AMJ 2017 & JFM 2019.
Got BEST INTERACTIVE TEAM PLAYER award for the year of 2014.
BEST PERFORMER award for the months of AMJ 2012 & JAS 2012.
Certification
▪ Certified Scrum Master
▪ Certified Lean Six Sigma AI Yellow Belt
▪ Certified Power BI
▪ Certified – Application Developer (CAD)
▪ Certified Implementation Specialist – IT Service Management
▪ Certified - Manual Tester
▪ Certified - ITIL ServiceNow (Internal)
▪ Completed Micro-Certifications in Agile and Test Management Implementation, Automated Test Framework and Flow Designer
Timeline
Senior Consultant
Ernst and Young
10.2021 - Current
ServiceNow Consultant
FIS Global Solutions
07.2016 - 10.2021
SR QA / Senior Business Analyst
Ramco Systems
04.2015 - 07.2016
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
SBC Engineering College
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