Hi, I’m
SENTHUR MURUGAN
BANKING
Port Blair
Overview
11
years of professional experience
Work History
Axis Bank
Deputy Manager
11.2021 - 11.2023
Job overview
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Muthoot Fincorp
Branch Manager
09.2018 - 09.2021
Job overview
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
ICICI Bank
Assistant Manager
11.2016 - 10.2017
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
City Union Bank
Clerk
09.2012 - 05.2016
Job overview
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Education
Karpagam Institute of Technology, Anna UniversityCoimbatore, India
MBA from Finance And Marketing
04.2001
Matha College of Arts And Science, ManamaduraiManamadurai, India
B.Com With Computer Application from Commerce
04.2001
Skills
All bank related operation work like cash, loan etc
Languages
English
Intermediate (B1)
Tamil
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Deputy Manager
Axis Bank
11.2021 - 11.2023
Branch Manager
Muthoot Fincorp
09.2018 - 09.2021
Assistant Manager
ICICI Bank
11.2016 - 10.2017
Clerk
City Union Bank
09.2012 - 05.2016
Karpagam Institute of Technology, Anna University
MBA from Finance And Marketing
04.2001
Matha College of Arts And Science, Manamadurai
B.Com With Computer Application from Commerce
04.2001
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