2
years of professional experience
Fast-learning and customer-focused professional with experience in client support, live consumer interaction, complaint resolution, and program ownership since August 2024. Proven ability to manage multiple responsibilities, improve operational efficiency, mentor junior team members, and coordinate quality assurance activities while delivering high levels of customer satisfaction.
Work History
Dedicated Learning Manager
1 Year 9 Months- Working as a Key Support Team Member, helping clients to resolve their technical issues.
- End-to-End ownership of specific programs, becoming the primary point of contact for managing and resolving all program-related complaints.
- operational responsibilities related to Session Quality Assurance (QA).
Wealth Manager
2 Months- Worked closely with clients to understand their financial goals and provided personalized investment guidance across diverse sectors. Educated and supported them on what to invest in, where to invest, when to invest, and how to build their investment portfolio effectively.
Education
PGDM - Marketing, International Business
- I completed my Post Graduate Diploma Management (PGDM) courses with Marketing as my first specialization and International Business as my second specialization.
- Successfully completed the Campus Biz program, finishing first place.
- Designated as a Coordinator for the Enchainer 2023 in GIBS.
- Designated as 'Literary Lieutenant' at Story Mirror.
- We successfully completed the IRE program and presented our business idea to industry experts.
Bachelor of Business Administration
- Captain of Sports society.
- Earned Best organizer Award for the Anti-Littering Campaign and EVOKE event.
- Earned Best manager Award in the B-clubs.
Skills
Quality Assurance (QA) Coordination
Fast Learning & Adaptability
Escalation Handling
Process Improvement & Operational Efficiency
Customer Relationship Management
Multitasking & Prioritization
Stakeholder Communication & Problem Solving
Strategic Thinking
Accomplishments
- Designated as 'Literary Lieutenant' at Story Mirror.
- Successfully Organized an 'Anti-Littering Campaign' in National Management Week.
- Designated as a Coordinator for the Enchainer 2023 in GIBS.
- Collaborated with team of 8 to increasing of Sales and Leads and won the title of 'Best Team of the Month'
- Successfully Organized Evoke event and Volleyball.
- Successfully finished the Campus Biz program with first place.
LANGUAGES
Telugu - Native or Bilingual Proficiency
English - Native or Bilingual Proficiency
Hindi - Native or Bilingual Proficiency
Kannada - Limited Working Proficiency
Timeline
Dedicated Learning Manager
Intellipaat
09.2024 - CurrentRead More
Wealth Manager
Fincart
05.2024 - 07.2024Read More
Integral Institute of Advanced Management
Bachelor of Business Administration
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GIBS
PGDM from Marketing, International Business
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