GAGAN HV
Hassan, Karnataka
Summary
Dedicated Learning Manager with over 1 year of hands-on experience in EdTech operations, delivering quality support and enhancing customer satisfaction through voice, chat, and email channels. Proficient in CRM systems, issue tracking, and customer communication. Adept at collaborating with operations and tech teams to enhance service delivery Known for professionalism, clarity in communication, and a proactive approach to improving user experience, and driving retention.
Overview
2
2
years of professional experience
Work History
Dedicated Learning Manager
Intellipaat Software Solutions
Bangalore
09.2023 - Current
- - Resolved customer queries via email, chat, and phone with 95% satisfaction score.
- - Managed full ownership of support tickets from logging to resolution and follow-up.
- - Used Zoho Desk CRM to track interactions and document customer feedback.
- - Worked closely with operations and technical teams to escalate and monitor recurring user issues.
- - Collaborated seamlessly with sales and marketing teams to create targeted customer outreach campaigns.
- - Stayed current with product updates and platform changes to deliver accurate support.
- - Delivered proactive communication and tailored resolutions for user support needs.
Education
Bachelor of Engineering - Mechanical Engineering
Govt. Engineering College
Chamarajanagara01.2022
PUC - 12th
UES Presidency PU College
Hassan01.2018
SSLC - 10th
St. Philomena School
01.2016
Skills
- - Customer Support (Email, Chat, Voice)
- - CRM Tools: Zoho Desk
- - Ticket Management & Troubleshooting
- Basic knowledge of Microsoft Excel and Google Sheets
- - Cross-Functional Team Collaboration
- - Operational Coordination & User Documentation
- - Adaptability in Fast-Paced Environments
- - Excellent English Communication
- - Attention to Detail & Time Management
Languages
English:, Kannada:, Hindi (Intermediate)
Hobbies and Interests
Travelling, Biking, Playing Cricket, Music
Timeline
Dedicated Learning Manager
Intellipaat Software Solutions
09.2023 - Current
Bachelor of Engineering - Mechanical Engineering
Govt. Engineering College
PUC - 12th
UES Presidency PU College
SSLC - 10th
St. Philomena School
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