Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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GAGAN HV

Hassan, Karnataka

Summary

Dedicated Learning Manager with over 1 year of hands-on experience in EdTech operations, delivering quality support and enhancing customer satisfaction through voice, chat, and email channels. Proficient in CRM systems, issue tracking, and customer communication. Adept at collaborating with operations and tech teams to enhance service delivery Known for professionalism, clarity in communication, and a proactive approach to improving user experience, and driving retention.

Overview

2
2
years of professional experience

Work History

Dedicated Learning Manager

Intellipaat Software Solutions
Bangalore
09.2023 - Current
  • - Resolved customer queries via email, chat, and phone with 95% satisfaction score.
  • - Managed full ownership of support tickets from logging to resolution and follow-up.
  • - Used Zoho Desk CRM to track interactions and document customer feedback.
  • - Worked closely with operations and technical teams to escalate and monitor recurring user issues.
  • - Collaborated seamlessly with sales and marketing teams to create targeted customer outreach campaigns.
  • - Stayed current with product updates and platform changes to deliver accurate support.
  • - Delivered proactive communication and tailored resolutions for user support needs.

Education

Bachelor of Engineering - Mechanical Engineering

Govt. Engineering College
Chamarajanagara
01.2022

PUC - 12th

UES Presidency PU College
Hassan
01.2018

SSLC - 10th

St. Philomena School
01.2016

Skills

  • - Customer Support (Email, Chat, Voice)
  • - CRM Tools: Zoho Desk
  • - Ticket Management & Troubleshooting
  • Basic knowledge of Microsoft Excel and Google Sheets
  • - Cross-Functional Team Collaboration
  • - Operational Coordination & User Documentation
  • - Adaptability in Fast-Paced Environments
  • - Excellent English Communication
  • - Attention to Detail & Time Management

Languages

English:, Kannada:, Hindi (Intermediate)

Hobbies and Interests

Travelling, Biking, Playing Cricket, Music

Timeline

Dedicated Learning Manager

Intellipaat Software Solutions
09.2023 - Current

Bachelor of Engineering - Mechanical Engineering

Govt. Engineering College

PUC - 12th

UES Presidency PU College

SSLC - 10th

St. Philomena School
GAGAN HV