Experienced professional with a proven track record in planning and managing diverse business relationships. Expertise in time management and disciplined execution strategies. Strong organizational skills complemented by effective communication abilities.
Hi, I’m
SESHACHALAM S
Verification Specialist
Chennai,TN
Summary
Overview
9
years of professional experience
Work History
Oncospark India Pvt LtdChennai
Senior Client Service Executive
09.2024 - Current
Job overview
- Updating daily and monthly team performance call reports for calls and AHT.
- Insurance verification, PIP verification through outbound calls.
- Handing in bound calls for patient appointments for the doctor's visit.
Visa Express Logistics Sdn BhdSelangor
Warehouse Supervisor
08.2023 - 06.2024
Job overview
- Monitoring, Handling the Inbound & Outbound Inventory.
- Supervising the general operations and staffs and planning daily activities as per the Customer/Client requirement.
- Managing Inventory, evaluating issues for the solution and reporting based on the warehouse productivity, Train the new workers.
Hexaware TechnologiesChennai
Employment Verification Specialist
09.2021 - 07.2023
Job overview
- Employment Verification – Analyzing the employee experience and interacting with the employer to confirm and obtain the details through outbound calls.
- Acting SME – Monitoring calls for quality, analyzing performance, providing feedback, and recognizing outstanding performance.
Infosys BPM LtdChennai
Executive
06.2019 - 02.2020
Job overview
- Ticket Processing – Analyzing the tickets, verifying the mandatory fields, interacting with clients for clarification to get the details, and creating or editing the customer data as per the requirements by SAP and Informatica tools.
- Work Allocation – Based on TAT, allocating tickets to the team members, monitoring workflow at SNOW and ODW tools, and finishing the priority tickets before TAT.
- Data Quality Check – Performing a quality check for the completed tickets by the team as per the workflow, reporting the quality check data, and conducting the huddle to resolve issues and improve quality.
Matrix Business Service Pvt LtdChennai
BGV Executive
06.2018 - 12.2018
Job overview
- Employment Check– Analysing the employee BGV form and submitted Documents, contact with Companies HR through Call & email, Allocating the physical verification, verify companies with government registration sites and multiple way verify through browsing, Share the data to clients HR Team.
Accenture (under 2COMS Consulting Pvt Ltd)Chennai
Executive
04.2017 - 04.2018
Job overview
- Claim Adjudication – Increase the productivity with quality, Analysing the provider details, verify duplicate claims, Monitoring the claims, Clear the errors for the insurance.
Education
Swami Dayananda College of Arts & ScienceManjakkudi, Tamilnadu, India
B.Sc. from IT
06.2016
University Overview
CSI Corley Higher Secondary SchoolEast Tambaram, Tamilnadu, India
Math’s from Biology
06.2013
University Overview
Government Higher Secondary SchoolPullamangalam, Tamilnadu, India
Math’s from Biology, Social
06.2011
University Overview
Skills
- Microsoft Office tools
- Client interaction
- Inventory management
- Operations management
- Customer relations
- Customer relationship management
- Call monitoring
- Effective communication
- Process optimization
- Team leadership
- Adobe XD
- Sketch
- Microsoft PowerPoint
- SAP (MDM)
- Informatica tool (MDM)
Timeline
Senior Client Service Executive
Oncospark India Pvt Ltd
09.2024 - Current
Warehouse Supervisor
Visa Express Logistics Sdn Bhd
08.2023 - 06.2024
Employment Verification Specialist
Hexaware Technologies
09.2021 - 07.2023
Executive
Infosys BPM Ltd
06.2019 - 02.2020
BGV Executive
Matrix Business Service Pvt Ltd
06.2018 - 12.2018
Executive
Accenture (under 2COMS Consulting Pvt Ltd)
04.2017 - 04.2018
Swami Dayananda College of Arts & Science
B.Sc. from IT
CSI Corley Higher Secondary School
Math’s from Biology
Government Higher Secondary School
Math’s from Biology, Social